This paper provides empirical evidence of family firm corporate governance structures, by examining a set of corporate governance characteristics of 132 non-financial Spanish listed firms. Results show that family firm boards present differential characteristics and that different patterns of family ownership configurations do not affect family firm corporate governance structures. We find that Spanish family firm boards are smaller than those in non-family firms. Family firm directors own a larger fraction of firm shares and have longer Chairman tenure than non-family firms, and family firms use fewer voluntary board committees – such as nomination and remuneration committees and executive committees. Besides, family firm boards and committees are biased towards insiders. Whether these differential characteristics affect other minority non-family shareholders negatively remains an open question.

Explanations of racioethnic inequality in organizations highlight the role of stereotypes, prejudices, biases, and discrimination in the production of such inequality. However, little is known about the impact that regular organizational practices have, either curbing or exacerbating racioethnic inequality at work. This paper argues that bureaucratic practices curb while post-bureaucratic practices exacerbate racioethnic inequality. First, this paper shows that unequal access to career advancements and payment between majority and minority employees of the Dutch national tax administration is partly due to the prevalence of post-bureaucratic ways of labour control. Second, linked to forms of labour control, post-bureaucratic ways of organizing the primary process also contribute to the production of such racioethnic inequality. Regarding both labour control and the structuring of the primary process, minority employees have an interest in the application of bureaucratic concepts that limit the space for stereotypes, prejudices, biases, and discrimination whereas post-bureaucratic concepts amplify this space.

There is considerable research showing that gender is deemed irrelevant to organizations and to policy. This paper examines the results of a research project that sought to reverse those ‘rules of relevance’. The project required policy actors in several public sector organizations to undertake a gender analysis of their policies. We found that it was through the collaborative work of doing the gender analysis that policy actors came to see why such an analysis was needed. This necessarily meant seeing the relevance of gender to the policies they dealt with, which could also highlight gender bias in their organizations. Yet, a bureaucratic and gendered division of labour ensured that those who got to do the gender analysis were those in relatively powerless positions, predominantly women. We draw on the ‘turn to practice’ in organizational studies and feminist strategies of ‘sudden seeing’ to consider what our results might offer future projects of gender analysis and organizational intervention.

This research investigates whether the importance of information scope for decision making mediates the relations between dimensions of strategic orientation, perceived environmental uncertainty (PEU) and organisational effectiveness in the retail pharmacy industry. Data from a survey of NSW pharmacies was analysed using structural equation modelling. Although two dimensions of strategic orientation – product-market development and market scope – were positively associated with information scope, the direct organisational benefits and mediating role of broad scope information were disconfirmed and no link between information scope and PEU was found. The results suggest the need for rethinking theoretical models of information scope. Implications for retail pharmacies and organisations interested in the effectiveness of those businesses are discussed.

Australian business graduates are deemed by industry as not being ‘job ready’ (BCA 2006; BIHECC 2007), lacking the skills required to successfully apply disciplinary knowledge and add value to our globalised, knowledge economy. There exists a lack of empirical evidence and professional input for business schools on profiling the attributes valued by industry. This is especially true for those majoring in management who are consistently overshadowed by their more commercially attractive postgraduate counterparts. In a bid to satisfy industry demands, the most common response among Australian business schools are the development of employability skills and enhanced involvement of industry professionals in curricula content and design, both subject to potential failings and criticism. This review of business school efforts to bridge the skills gap also examines the role, function and impact of undergraduate management education, a research area significantly overlooked in recent years.

Organizations today expect employees to manage their own career development although some will provide extra opportunities. We do not know exactly how career self-management impacts on employees' organizational commitment in terms of affective, normative and continuance components. This paper is based on the model of organizational commitment put forward by Meyer and Allen (1997). We propose that organizational HRM and career self-management influence employee perceptions (such as perceived support) and the three components of commitment in different ways. Data from 196 managers showed that organizational career development (OCD) practices, were positively related to employee perceptions and the three components of commitment. On the other hand, career self-management was negatively correlated with normative commitment. These results have implications for the career development alternatives that organizations provide to employees.

This paper addresses the theme of the special issue by drawing attention to ways in which gender scholarship can influence management and organizational studies in an analysis of the pathways to senior management. Based on an Australia-wide study of the experiences of women and men in senior management, it adds new empirical data to the body of knowledge on women's career advancement at senior levels of organizations. Many women interviewed expressed reticence and ambivalence about the advancement of their careers and their prospects for promotion, which was called ‘girl disease’ by one woman. Forms of ambivalence varied according to different age and sector cohorts; in particular difficulties were identified in reconciling family responsibilities with the demands of senior level appointments. We analyse expressions of ambivalence and reticence by exploring the tensions between women's gender identity and the organizational factors that shape their ‘managerial’ identity. We conclude by suggesting strategies to improve organizational practices in relation to women's career development and promotion.

An entrepreneur's social capital can be important for their firm's growth. The creation of a network can be largely determined by strategy. This study makes a contribution by developing and testing a model of the firm growth driven by the entrepreneur's social capital that considers the entrepreneur's resource acquisition network ties. In the model a controversial combination of strong and weak tie arguments is proposed. Regression analysis was conducted using structured-questionnaire survey data from small firm entrepreneurs in Slovenia. The findings suggest that firm growth can be influenced by strategic utilization of the entrepreneur's resource-based social capital. In particular, resource network intensity can have a positive influence on firm growth, whereas the central resource ‘network person friendship’ can be negatively related to firm growth.

As family shareholder support is essential for the ongoing viability of the business as a family business, multi-generation family businesses which allow ‘the ownership tree’ to grow need to monitor the attitudes and expectations of the expanding number of family member shareholders. This paper reports on a case study of a multi-generation family business where the shareholder group had grown to 50 individual shareholders. The study explored the shareholders' views about the business and particularly their attitudes to stewardship and whether and under what circumstances, they would hold their shareholdings, pass them to the next generation of family or possibly consider relinquishing their holdings. Data was obtained from a semi-structured questionnaire and follow-up interviews. While respondents indicated that they had immense pride in being a shareholder of the family business, they admitted that their knowledge of that business was less than optimal. Financial returns were viewed as important, but the intangible rewards relating to the heritage of forebears were more so. While they were keen to pass on their shares to their children, they were uncertain about the level of commitment the next generation members would have. Lessons from this case study are discussed for other multi-generation family businesses focusing on shareholders' responsibilities as owners and the board's need to ensure timely transfer of knowledge to the wider shareholder group.

Conflict is a ubiquitous feature of groups in organizations that clearly affects group performance. While prior research has investigated the role of personality on conflict resolution styles at the individual level, little work has examined the role of personality on the emergence of conflict. This may be partially due to the fact that the emergence of conflict is inherently a group-level phenomenon, and thus requires the aggregation of personality to the group (or at least dyadic) level of analysis. I propose that each of the Big Five personality traits (or specific facets), at the group level, affect the emergence of either task conflict, relationship conflict, or both. Developing our understanding of how group personality composition affects both of these types of conflict is necessary to better enable groups to manage conflict, and thereby lessen potentially harmful outcomes resulting from conflict.

This paper critically reviews and analyses the empirical and theoretical literature relating to Corporate Social Responsibility (CSR) programs and their impact on the attitudes and behaviours of consumers. Given the increasingly important and influential role that corporations are playing in society, this review considers the contrasting arguments surrounding the extent to which a well-designed and implemented CSR program will impact consumers. In doing so, this review improves our understanding of the importance of corporate socially responsible action and identifies gaps in the field of CSR research that need to be addressed in order to help organizations more effectively adopt CSR programs.

The use of information technology (IT) in the health sector is critically important for enhanced patient care and ultimately cost savings. However, the uptake of IT in health has been slow when compared with other industry sectors, due to the range of issues and IT inconsistencies associated with the needs of its stakeholders. This study explored the challenges experienced by 108 New Zealand medical practitioners in their IT interface with other key primary and secondary health providers. We found IT interface challenges were negatively related to e-business activity (receiving) but held no effect on e-business activity (sending). Further, we tested for and found significant moderating effects of practice size, based on patient numbers. Large practices were able to buffer the negative influence of IT interface challenges on e-business activity (receiving), while small practices were severely hampered by IT interface challenges. The implications of operating in a modular industry structure are discussed.

In an earlier study (Moores & Barrett 2002) we found successful CEOs had learned leadership of family controlled businesses (FCBs) in a series of distinct learning phases. Because that study's sample did not include many women, our present study focuses on women in FCBs to better understand how they exercise leadership and entrepreneurship in the family firm context. Case study analysis of an international sample of women FCB leaders, using frameworks which avoid essentialist assumptions about women's and men's approach to leadership, suggests there are some characteristic ways women leaders learn FCB leadership and entrepreneurship roles. We have tentatively labelled them stumbling into the spotlight, building your own stage, directing the spotlight elsewhere, and coping with shadows. Some interviewees had failed to attain leadership; we labelled their journey becoming invisible. This paper uses Eisenhardt's (1989) framework to elaborate on the stumbling into the spotlight and coping with shadows journeys and what can be learned from them.

This paper contributes to the growing stream of organization research that explores the relationship between professional identities and gender. Our central question pertains to how account managers ‘do gender’ in constructing their professional identities. While account management has been considered a sales occupation with a strong masculine connotation, some indications towards ‘feminization’ have also been observed. Our analysis of 39 interviews with white women and men working as account managers in the Netherlands suggests that these account managers construct a ‘tough salesman’ identity and a ‘co-operative communicator’ identity. These identities have different gender connotations. The ‘co-operative communicator’ identity facilitates a critical dialogue with the – often implicit – masculinity in the ‘tough salesman’ identity norm. We reflect on the effects of these gender connotations both for account managers and for our practice as organization researchers who intend to deconstruct rather than reproduce gender stereotypes in our study of professional identities.

Organizational control is conventionally – from a critical stance – viewed as a negative and restrictive phenomenon, which in one way or another subjugates workers. In this theoretical paper, we argue that organizational control is often based on a particular understanding of power; an understanding that views power as repressive, equating it with domination and subjugation while paying little attention to its productive function. We question what the implications for understanding organizational control would be if we were also to see power as productive. We contend that the Foucauldian notions of pastoral power, disciplinary power, and governmentality can be used together through the concept of regime of practices to enrich our understanding of the workings of organizational control. We thus delineate an analytical framework for the study of organizational control based on an open-ended investigation of the regimes of control in local settings.

This paper describes commissioned research on how a Wānanga, a Maori focused post school institution in New Zealand, perceived its strategic options following the publication of the Labour-led government's Tertiary Education Strategy 2007–2012 and the Statement of Education Priorities 2008–10 (Ministry of Education 2006). The research used a Delphi panel process that looks for consensus answers to specific research questions: How should the Wānanga respond to the policies sketched in the Tertiary Education Strategy and the Statement of Education Priorities? What is the range of issues that may need to be addressed as a result of this new policy framework? What options does the Wānanga have in addressing these issues? The Delphi process enabled a clear set of priorities to be established: provide quality teaching and learning reflecting Māori values and practices; develop a consistent internal philosophy based on tikanga and āhuatanga Māori; and provide second chance education for Māori and other learners.

Within the traditional business organizational climate in which an executive coach operates, the identity of ‘the coached’ (coachee) can be quite clearly differentiated from the business identity. This is not the case within the world of family business, where the incumbent family business leader, the successor, the business and the family culture, are interwoven. This unique feature of family business means that, for executive coaching to be effective within the family business environment, a radically different approach to that used in traditional business environments must be adopted – namely, the consideration of what generally are thought of as noneconomic variables. This article represents a first attempt to effectively address the key and unique variables executive coaches need to know to work within the family business environment.

Two gaps appear in the theory of ‘expertise’: expert work as an individual endeavor; and, researchers and managers understanding little of expert practice. To bridge these gaps, ‘collective expertise’ can describe ways of organizing professional expert work in collective settings. This study analyzes ‘collective expertise’ in three Scandinavian cases using ethnographic methods: a product development process at Volvo; a description of computer programmers' work; and an analysis of nano physicists' organizing practices. The empirical results are used to build a ‘collective expertise’ theory, based on seven factors identified as contributing to collective expertise: concrete work routines, minimal structure, generosity and gift giving, narratives and story-telling, aesthetic capabilities, room for individuality, and mixed practice zone.

This paper calls on cultural studies as a resource for rethinking East and West management cultures. An analysis of East and West management cultures reveals that much of our prevailing knowledge of East and West management cultures is derived from cross-national comparisons of culture. These comparisons are predicated on assumptions of instrumental rationality and the cultural homogeneity of the self with social others, which effectively presume an ontology of the self as stable, enduring, and the same as social others. For promoting exchange between East and West management cultures, there is a need to move beyond this mistaken assumption of ontological ‘sameness’. To achieve this, the paper argues that at least two changes are required: (i) reversing the tendency to treat culture as an entity that is separate from the individual; and (ii) reversing the tendency to treat the narrative identity of the individual as stable and enduring. With a view to realising these changes, the paper proposes the notion of ‘dialogical encounter’ as a means of enabling individuals to be given a role in determining how their culture is ‘made known’ to others.

Institutionalised sport offers a context of ‘profitable margins’ for gender and diversity scholars in management and organisation studies to understand the intersections of different identity categories. Sport is about gendered bodies which are sorted into overt, pre-determined categories, such as sex, chronological age, ethnicity and disability. The storyline is illustrative of this as it traces a methodological journey and identifies three challenges that evolved in research aimed at exploring the intersections of gender and age in sport. It will discuss how further contributions can be made by placing self as the subject and object of the research through the use of the method known as memory-work. Memory-work is a method theoretically constructed as non-hierarchical, inclusive research. In this article this method is applied from an individual stance which created tensions and unexpected challenges. Despite its limitations memory-work opens up possibilities to those researchers wanting to adopt a multiple lens within gender and diversity research.