This research provides a better understanding of the factors driving the choice of governance structures and human resource management (HRM) practices within services franchising arrangements. A qualitative multiple case study approach was favoured so as to obtain a clearer picture of the main issues and parameters. Nineteen franchisors using predominantly pure franchising, predominantly pure company-owned, plural, and predominantly multiple unit growth strategies were interviewed. Major contrasts have been identified, suggesting that system size, industry maturity and the nature of market demand impacts upon the choice of system governance structure. Generally, less mature and smaller networks rely upon predominantly single unit franchising strategies and less sophisticated HRM practices to foster local market innovation, build brand value and support rapid unit growth, while predominantly company owned strategies are favoured in environments of low competition and minimal demand uncertainty. In comparison, more mature systems use hybridised franchising forms and sophisticated HRM strategies to accommodate the competing demands of local market innovation, systemwide adaptation and system uniformity.

This work aims to determine whether family firms have differential characteristics that make them better incubators for ethical behavior from the perspective of stewardship theory. Results show that the psychological and situational factors that stewardship theory points to as determinants in the construction of principal–steward relationships are more evident in family firms than in non-family firms. These factors result in the behavior of owners and non-family employees becoming more ethical – with all the benefits this implies for these firms.

Although the characteristics of top managers is an important factor associated with competitive advantage, and managerial resources are recognized as a firm’s major resource, there is limited research concerning the role of top manager’s capabilities in the relationship between entrepreneurial orientation and international performance. Based on the upper echelons perspective and resource-based view, the present study aimed to analyze top manager’s cultural intelligence as an internal contingency of the relationship between entrepreneurial orientation and international performance. The study’s theoretically derived research model was tested using survey data obtained from 206 small- and medium-sized enterprises. The findings suggested that the extent to entrepreneurial orientation was related to a firm’s international performance was contingent on the level of three dimensions of cultural intelligence (metacognitive, cognitive, and motivational). Furthermore, as the level of all four cultural intelligence dimensions of top managers increased, the relationship between entrepreneurial orientation and international performance increased in strength. The implications of the present findings for future research and practice were discussed.

Although the use of intuition in managerial decisions has been documented, many questions about the intuitive process and its antecedent stages remain unanswered, in particular the role of affective traits and states. The study reported in this article investigates whether decision makers who are more attuned to own emotions and experience a particular mood have an easier access to intuition. Our findings indicate that emotional awareness has indeed a positive effect on the use of intuition, which appears to be stronger for women. Surprisingly, positive and negative mood seem to influence intuition according to their intensity rather than positive/negative distinction.

Cross-cultural research on corporate social responsibility (CSR) dealing with specific stakeholder groups is fairly rare in the existing literature. The aim of this research is to investigate the level of recognition of CSR in companies by employees working in micro/small, medium-sized and large companies. The research is based on the survey conducted in Bulgaria, Russia and Serbia with the employees' attitudes obtained via a structured questionnaire. A similar socio-historical background of the three countries and different levels of accomplished socio-economic development at present is taken into account. A proposed ranking methodology was based on the multi-criteria decision analysis approach, observed through five studied dimensions: environmental, social, economic, stakeholder and voluntariness. The ranking was carried out using the integrated Entropy-PROMETHEE-GAIA method, where the Entropy method was used for determining the weights of the criteria, whereas PROMETHEE-GAIA was used for final ranking. The obtained results were analyzed from the multi-cultural point of view and show more significant differences in the attitudes of employees from different countries, rather than when the size of a company is taken into consideration.

This paper sets out 99 case studies of insider attacks that took place in the UK. The study involved interviewing investigators, heads of security, information technologists, law enforcement, security officers, human resource managers, line managers, and coworkers who knew the insider. The analysis elucidates how to identify insiders and pathways to these attacks. It also highlights examples of archetypal insiders, in addition to the ‘disgruntled employee’ (e.g., ‘the show off’, ‘the career criminal’, ‘the addict’, etc.). In contrast to other studies, this study highlights multiple pathways to an attack. A conceptual model is set out that considers indicators (both physical and cyber) that might be monitored in an insider risk detection programme. The model stressors need to continuously seek out methods to close down opportunities as well as to monitor behavioural change. It also elucidates potential deterrence and prevention strategies for organisations to consider in an ethical and legal manner.

This study addresses the causal linkage between customer incivility and service quality through the lens of self-determination theory, according to which need satisfaction as a potential mechanism mediates this relationship. Additionally, it examines the moderating role of surface acting in the relationship between customer incivility and need satisfaction. Dyadic questionnaires were collected from restaurant employees and their customers in Taiwan. A total of 190 employees and 645 customers participated in this study. Results found that need satisfaction mediates the negative relationship between customer incivility and service quality. Surface acting moderates the relationship between customer incivility and need satisfaction as well as the mediation effect of customer incivility on service quality through need satisfaction. Specifically, the indirect effect of need satisfaction on the relation between customer incivility and service quality creativity was more significantly negative at a high level of surface acting than the effect at a low level.

Through the use of a narrative-interview approach and contingency theory as research methods, this study explores the teleworking behaviors of N = 41 public managers when remotely managing and leading their organizations as virtual bureaucracies during the Covid-19 lockdown. Its findings suggest that their role set was underscored by communal and supervisory tasks. Managers were confronted with environmental challenges of emotional nature (e.g., anxieties). But they also associated teleworking with improving their work-life balance and staffing work process. Simply put, teleworking was perceived with having both positive and negative organizational outcomes. Drawing from the implications of these findings, this study proposes recommendations for future research.

Self-disclosure has been connected to a number of organisational benefits such as increased motivation, trust building, employee well-being, organisational identification, the communication of organisational values and commitment. Curiously, however, little work about self-disclosure has been published in management and organisation journals and still less that is concerned with spiritual self-disclosure, despite increasing employee diversity as globalisation intensifies.

This paper reports on the analysis of semi-structured, qualitative, interview data collected from 40 Australian managers and professionals. The findings reveal that spiritual self-disclosure was largely perceived as taboo, ‘risky’ and stigmatising with the potential for negative consequences. These risks are all captured in the concept of being on the outer, a metaphor denoting marginalisation from the social, cultural and spiritual identity of the organisation. In contrast, ‘safe’, inclusive organisational cultures are likely to encourage spiritual self-disclosure and the benefits it can bring to employees, managers and organisations.

Is organizational slack good or bad for firm performance? Research addressing this question has obtained mixed results. Such studies have focused mainly on the impact of environmental conditions on the slack–performance relationship. In this study, instead of focusing on the uncontrollable external environment, we consider actions determined by firms internally, in particular strategic planning. Using data from 183 US firms, we explore the connection between organizational slack and firm performance with different levels of strategic planning. The results suggest that at low levels of strategic planning the slack–performance relationship is linear, while at high levels of strategic planning this relationship is inverse U shaped. We discuss the theoretical and practical implications of these findings.

Organisations are increasingly investing in complex technological innovations such as enterprise information systems with the aim of improving the operations of the business, and in this way gaining competitive advantage. However, the implementation of technological innovations tends to have an excessive focus on either technology innovation effectiveness (also known as system effectiveness), or the resulting operational effectiveness; focusing on either one of them is detrimental to the long-term enterprise benefits through failure to achieve the real value of technological innovations. The lack of research on the dimensions and performance objectives that organisations must be focusing on is the main reason for this misalignment. This research uses a combination of qualitative and quantitative, three-stage methodological approach. Initial findings suggest that factors such as quality of information from technology innovation effectiveness, and quality and speed from operational effectiveness are important and significantly well correlated factors that promote the alignment between technology innovation effectiveness and operational effectiveness.

This paper addresses the theme of the special issue by drawing attention to ways in which gender scholarship can influence management and organizational studies in an analysis of the pathways to senior management. Based on an Australia-wide study of the experiences of women and men in senior management, it adds new empirical data to the body of knowledge on women's career advancement at senior levels of organizations. Many women interviewed expressed reticence and ambivalence about the advancement of their careers and their prospects for promotion, which was called ‘girl disease’ by one woman. Forms of ambivalence varied according to different age and sector cohorts; in particular difficulties were identified in reconciling family responsibilities with the demands of senior level appointments. We analyse expressions of ambivalence and reticence by exploring the tensions between women's gender identity and the organizational factors that shape their ‘managerial’ identity. We conclude by suggesting strategies to improve organizational practices in relation to women's career development and promotion.

This study attempts to further the development of family business theory by providing a more detailed understanding of the differences between family and non-family firms' profitability, growth, exporting and networking behaviour. Utilising data from 2190 Australian SMEs, the study compares the Australian experience of differences between family and non-family firms with those found among Belgium firms. The Australian results are consistent with the growth and some of the networking behaviour found among Belgium firms, but not with their profitability and exporting behaviour. The study's findings support the contentions that the differences between family and non-family firms may be less than many earlier studies have indicated and that industry differences and cross-national differences in corporate governance environments may lead to variances in these differences. It also demonstrates that the underlying theoretical rationale for a number of predicted differences between family and non-family firms appears flawed. These findings indicate that new empirical studies that control for context are urgently needed to ensure the scholarly literature on family businesses is not being built on false assumptions. They also indicate that studies designed to explain differences in the family/non-family business relationship between industries and nations may lead to advances in family business theory.

Many studies conducted in Western societies indicated that work–family enrichment (WFE) and conflict influence employees' work performance positively and/or negatively. However, few studies have been conducted in collectivist, rapidly growing societies like Korea. The purpose of this study was to identify the extent to which those work–family interface variables influence the work performance of employees within the Korean organizational context. We performed forward and backward translation procedure to develop the Korean language versions of the WFE scale, work–family conflict (WFC) scale, and other scales assessing life satisfaction and job performance. Data were collected from a sample of 425 workers from various for-profit firms and universities in Korea. For data analysis, basic descriptive analyses, item reliability and construct validity tests, and a two-step structural equation modeling (SEM) approach were employed to identify influential relationships among WFE/WFC, life satisfaction, and job performance. Results indicated that WFE was a significant factor influencing Korean workers' life satisfaction (WLS) and job performance, whereas WFC was not. Implications of the study findings, including the strategies for improving employee well-being within the Korean cultural context, were presented.

This paper identifies the resource needs of international entrepreneurs and examines the role of government and industry networks as providers of resource opportunities deemed essential by international entrepreneurs for international growth. Unique resource challenges confront international entrepreneurs in their pursuit of international markets. Our qualitative study of Australian entrepreneurs in the health industry reveals that international entrepreneurs emphasise information, knowledge and relational resources as crucial for international market entry. Although government networks provide essential resources at the planning and pre-entry stage of internationalisation, at the postentry stage industry networks offer more relevant resource opportunities. Both networks, however, fall short of expectations in affording knowledge and relational resources that are instrumental in entering international markets.

Our study of entrepreneurial engagement within a depleted New Zealand community contributes to understanding the role of place and legitimacy in entrepreneurial practice. General decline characterised Stanton until a newcomer entrepreneur started several businesses that rejuvenated the town. She became a local economic hero to many stakeholders; but others deployed social narratives of place that drew on different values. Our analysis of interactions shows how perceptions of place legitimise or vilify and we demonstrate how place intercedes upon economically generated legitimacy of entrepreneurial practice. Social constructions of place and notions of embeddedness influenced this entrepreneurial enactment. Conceptually, we challenge ideas about universal legitimacy ensuing from economic entrepreneurial benefits. Our theoretical contribution offers socio-spatial propositions for understanding entrepreneurial legitimacy through place.

Using a nationwide survey of Chinese private small- and medium-sized enterprises, this study examines the effect of business owners’ achieved social status (AcSS) on corporate philanthropy (CP). AcSS is an institutional resource, sometimes an institutional constraint, which should lead to higher CP. In this study, it is measured by a composite index of business owners’ income, education, political ties, and individual donations. AcSS has a positive effect on CP. In different regressions, we find that individual variables, income, political ties, and individual donations are positively associated with CP, while the effect of education is not significant. Firm visibility moderates (weakens) the effect of AcSS, while owners’ equity ratio has no discernable moderation effect on CP. Overall, this study confirms that owners’ AcSS, an important resource for the firm, plays a significant role in corporate social behavior. It increases pressures and expectations from the public, leading to higher CP.

A basic underlying assumption of the psychological contract is that both parties come to a mutual agreement about the expectations and obligations of a contract of employment. Recent research provides evidence of the potential for employees to develop unrealistic expectations from this contract and this has been described as a sense of entitlement. In this article, we outline two studies. In the first study, we test the internal structure and reliability of a scale we developed and named the Measure of Employee Entitlement. In the second study, we test the predictive validity of the Measure of Employee Entitlement against a measure of reciprocity. The development and validation of the Measure of Employee Entitlement extends our knowledge of sense of entitlement in the workplace and situates entitlement as a factor that may impact on the development of psychological contracts. This research provides a platform from which researchers and practitioners can continue to coherently and consistently investigate the phenomenon of employee entitlement.

This article proposes that duality theory plays a role in obtaining more nuanced and textured insights into the complex, paradoxical stability–change nexus by illustrating how tensions are managed not through definitive resolution toward one pole or the other, but through improvised boundary heuristics that establish a broad conforming imperative while opening up enabling mechanisms. Duality thinking also reinforces the need to discard assumptions about opposing values, instead replacing them with an appreciation of complementary concepts. The article explores the characteristics of dualities to allow managers to chart what they are seeking from their management interventions and subsequent choices in structural support systems. A key benefit of identifying and explaining duality characteristics comes in attempting to understand how to mediate between two contradictory dimensions of organizing, such as continuity and change. Our argument is that both need to be encouraged, but this requires a particular mindset where the problem of mediation viewed as the need to work towards simultaneity and synergistic mutuality rather than resolution of action between the two opposing dimensions.

Strategic alliance research emerged to explain alliance formation based upon transaction cost minimisation and opportunism reduction. Later research, and early research from Japan, emphasised the role of alliances in facilitating the transfer of knowledge between organisations. Most recently, alliance research has focussed on the development of shared, potentially idiosyncratic, resource stocks. This paper builds on this recent research, testing the proposition that alliances are important vehicles allowing firms to access or acquire external resources, hence shoring up capability gaps and building new capabilities as required during firm, product and industry life cycles. Using a sample from Australian manufacturing small-and-medium-sized enterprises, the paper reveals that alliances employed by firms can be viewed as initiatives to either fill a gap in the firm's resource stock or to exploit a perceived opportunity in its operational and strategic environment.