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eleven - Choice in public services: ‘no choice but to choose!’

Published online by Cambridge University Press:  21 January 2022

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Summary

Introduction

During the second half of Tony Blair's premiership, the concept of choice came to symbolise the tensions within the Labour Party over the direction of welfare reform. Although those who were resistant to Blair's reforms were keen to stress that they were not anti-choice, it was clear that the word had become a rallying cry for the vanguard of Blairites such as Cabinet Ministers Alan Milburn (2001), Stephen Byers (2004) and John Reid (2005). A succession of reports published during Labour's second and third terms by think-tanks, parliamentary bodies and academics framed choice as the symbolic core of the Blairite welfare state (Greener, 2003; Lent and Arend, 2004; Clarke, 2005; Farrington- Douglas and Allen, 2005; PASC, 2005; Clarke et al, 2006). Choice was seen by some as the central strand of a broader commercial agenda in public services, in which the service user was being remade as a citizen-consumer (Hall, 2003; Needham, 2003, 2007; Marquand, 2004; Clarke et al, 2007). Part of Gordon Brown's positioning to become party leader involved endorsing the pro-choice thrust of specific Blairite policies (Tempest, 2004) while signalling his wariness about certain forms of choice and consumerism (Brown, 2003).

Like modernisation, choice is characterised by ‘indeterminacy’, laden with political significance but essentially vague in policy terms (Clarke et al, 2006). The same social, political and economic shifts that shaped the reinvention of the Labour Party as New Labour put choice centre stage: neoliberal political movements across English-speaking countries championed the moral primacy of choice in political life (Thatcher, 1987); sociologists pointed to the centrality of choice to a new reflexive individualism (Giddens, 1994); and economic observers identified post-Fordist modes of regulation which responded to consumer choices rather than production cycles (Murray, 1989; Warde, 1994). Thus, like modernisation, choice came to be presented as part of New Labour's progressive logic, an inevitable response to a new political terrain.

However, also like modernisation, choice under New Labour has taken many forms, about which it is difficult to generalise. Drawing on Hall's (1993) orders of change, it is possible to see choice expressed in the overarching goals of public policy, in the policy instruments used to attain those goals and in the precise settings of those instruments.

Type
Chapter
Information
Modernising the Welfare State
The Blair Legacy
, pp. 179 - 198
Publisher: Bristol University Press
Print publication year: 2008

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