Among the factors identified to account for non-take-up of social benefits, there has been limited research on ‘process costs’, particularly regarding the impact of geographic access. Using Israeli data on field office openings from 1993 to 2021, this paper investigates the impact of geographic access on the take-up of the five largest social security programs in Israel. Based on staggered openings and closings of social security field offices, we find that geographic access has no significant impact on the take-up of either automatic enrollment programs, such as child allowances, or non-automatic programs, such as disability benefits. These findings suggest that the effect of geographic access on the take-up of social benefits may have been overstated in previous studies. We propose the following hypothesis to explain the surprising findings: If enhanced geographic access is driven by political favoritism, opening of new service points may lead to the misallocation of resources and, in effect, increase administrative burdens, thereby undermining rather than improving the take-up of social benefits.

Le fardeau administratif renvoie au phénomène selon lequel la mise en œuvre des politiques publiques et, plus généralement, les interactions avec l’État, sont coûteuses et difficiles. Chaque personne est en effet confrontée à des coûts d'apprentissage lorsqu'elle acquiert de l'information sur les programmes et services publics, à des coûts de conformité lorsqu'elle tente de satisfaire à leurs règles, et à des coûts psychologiques (stress, etc.) lorsqu'elle interagit avec ceux-ci. Cette littérature, presque exclusivement anglophone, s'est développée à un rythme effréné. Cette synthèse critique fait le bilan de ces récents développements et propose une discussion articulée autour de trois thèmes : 1) Que sont les fardeaux administratifs et quels enjeux soulèvent-ils? ; 2) Quelles sont les sources des fardeaux? ; et 3) Quelles en sont les conséquences distributives et politiques? Des pistes de recherche future sont proposées pour chacun de ces thèmes.

Passported benefits are additional benefits provided to individual or households based on a previous eligibility to a “primary” social security benefit. Although passported benefits should be easier to claim, in reality the claiming process is often cumbersome and results in low take-up. Drawing on an Israeli case study, we offer a conceptual framework to categorize and analyse the varieties of passported benefits along five dimensions: the eligibility role of primary cash benefits; automation level; legal status; type of service delivery; and the degree of decentralization. The administrative burden literature is employed to make sense of the paradox of passported benefits becoming a site for administrative burden. Using our conceptual framework and drawing on interviews with officials and claimants, we demonstrate why some passported benefits are more user-friendly while others tend to become administratively burdensome.

The non-take-up of public services has the potential to undermine civil rights and deepen social inequality. Looking at the case of the Youth Community College Programme in China, an innovation in governance to facilitate community integration of the migrant population by providing free education, this study finds that the targeted disadvantaged groups are systematically excluded due to the disproportionate imposition of various administrative burdens on them. We propose that an interaction mechanism – which we term “selective affinity” – between the policy process and individuals’ human capital leads to this unintended outcome. The study contributes to a deeper understanding of the causal mechanisms underlying vulnerable people's non-take-up of public services, while highlighting an example of dysfunctional state–society interaction and a mechanism for the reproduction of social inequality under authoritarianism in China.

Many families, despite need and eligibility, struggle to meet programme deadlines to retain critical benefits. When families fail to complete programme recertification on time, they lose needed support. While scholars have tested behavioural theories like chunking, implementation intention, and loss framing to promote programme uptake, less is known about how well-designed communications can promote continuity through successful recertification, especially where recertification entails a significant administrative burden. Further, scant evidence guides how best to frame recertification deadlines. In a randomised trial with government partners (n = 3,539), we find that sending a reminder letter informed by these behavioural theories increased the number of families maintaining participation by 14 per cent. Further, anchoring people to a deadline month may suffice to thread the motivational needle: overcoming procrastination without lowering self-efficacy by anchoring them to a specific day. Adopting the most effective letter in Washington, DC, would lead 766 more families to participate uninterrupted each year.

Drawing on interviews with disability and income support beneficiaries, the article examines the encounters of Israeli citizens with the National Insurance Institute. Using the administrative burden conceptualisation, our analysis highlights three known types of costs: compliance, learning and psychological. The current study provides further conceptualisation of these burdens by unfolding the role of three concrete elements involved in generating these burdens: waiting, communication breakdowns, and administrative errors. These elements are discussed in terms of their contribution to a better understanding of bureaucratic procedures that constitute administrative burdens in the context of the benefit claiming process.