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Contributors
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- 27 October 2005, pp ix-x
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4 - Managing strategy in services
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- 27 October 2005, pp 108-154
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Contents
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- 27 October 2005, pp v-v
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9 - From managing ‘service’ to integrated services management
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- 27 October 2005, pp 347-352
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3 - Stakeholders and their influence on services
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- 27 October 2005, pp 69-107
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8 - Human resource management in services
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- 27 October 2005, pp 299-346
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Index
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- 27 October 2005, pp 353-362
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7 - Financial management in services
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- 27 October 2005, pp 252-298
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Managing Services
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- 27 October 2005
6 - Strategic operations management in services
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- 27 October 2005, pp 203-251
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Figures and tables
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- 27 October 2005, pp vi-viii
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Acknowledgements
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- 27 October 2005, pp xii-xiv
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Preface
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- 27 October 2005, pp xi-xi
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2 - The services environment
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- 27 October 2005, pp 35-68
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Frontmatter
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- 27 October 2005, pp i-iv
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1 - Services and their management
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- 27 October 2005, pp 1-34
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5 - Marketing management in services
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- 27 October 2005, pp 155-202
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