Overview of the Organization

Crown Management Systems Ltd (Crown) was established in 1982 to provide software solutions to the hospitality industry.

The Company has developed several generations of software products, of which InnMaster, InnTrader, and InnTouch are the most current. These products have been designed to provide a business solution to multiple retailers in the hospitality sector.

Crown's services have been developed over the years so that a full turnkey solution can be offered to new clients, in conjunction with its business partners, including systems, hardware, services, support, and maintenance.

Crown's services also include the provision of outsourcing services. For example, it runs and manages Head Office Information Technology (IT) systems for a number of clients. Crown also provides site deployment and training outsourcing for larger clients with hundreds of sites. For more information visit Crown's Web site: www.crown.co.uk.

Since 1997 Crown has been involved in a European Union (EU) project intended to investigate the benefits of using automated testing tools in software development and testing. The project, sponsored by the EU as part of the European Software Systems Initiative (Reference 27), uses Rational Software's TeamTest tool (Reference 22) with the objective of quantifying the amount of time and effort that can be saved during the testing phase of the software development process.