Skip to main content Accessibility help

We use cookies to distinguish you from other users and to provide you with a better experience on our websites. Close this message to accept cookies or find out how to manage your cookie settings.

Close cookie message
×
Hostname: page-component-78c5997874-lj6df Total loading time: 0 Render date: 2024-11-05T12:17:35.410Z Has data issue: false hasContentIssue false

4 - Work-related technological change and psychological well-being

Published online by Cambridge University Press:  22 December 2009

By
Michael P. O'Driscoll ,
Caroline Biron  and
Cary L. Cooper
Edited by
Yair Amichai-Hamburger
Yair Amichai-Hamburger
Affiliation:
Sammy Ofer School of Communications, Interdisciplinary Center, Israel
Get access

Summary

The term “technology” has various meanings, including the windows and walls surrounding workplaces, advanced automation, computer systems, and information communication technology such as cell phones, e-mails, voice mail, personal data assistants (PDAs), pagers, BlackBerries, and the Internet. Technology is omnipresent in today's society and all aspects of our work and private lives require the use and influence of some type of technology. Over the past twenty years or so, the rate of development and implementation of new technologies in organizations and society in general has escalated, as has the rate of technological change itself. Mamaghani (2006) observed that prior to the 1990s the utilization of advanced technology was typically limited to manufacturing and production companies, with much lower rates of utilization in the nonproduction sector (such as offices). In recent times, however, there has been an explosion of technological change globally, particularly in computer-based and other media-based technologies. These are often referred to collectively as information and communication technology (ICT), whose increased sophistication and power has generated significant benefits for individuals, organizations, and society at large (Mamaghani, 2006).

Technologies have major implications for work environments and conditions, private life, and social relationships. Computerized environments and ICT provide workers with new opportunities to capture, store, analyze, and distribute information. They also increase workers' flexibility by creating mobile working practices and instant information transmission.

Type
Chapter
Information
Technology and Psychological Well-being , pp. 106 - 130
Publisher: Cambridge University Press
Print publication year: 2009

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Armstrong, D., and Cole, P. (1995). Managing distances and differences in geographically distributed work groups. In Jackson, S. and Ruderman, M. (Eds.), Diversity in Work Teams: Research paradigms for a changing workplace. Washington, DC: American Psychological Association.Google Scholar
Ashforth, B. E., Kreiner, G. E., and Fugate, M. (2000). All in a day's work: Boundaries and micro role transitions. Academy of Management Review, 25, 472–491.CrossRefGoogle Scholar
Bandura, A. (1997). Self-efficacy: The exercise of control. New York: Freeman.Google Scholar
Batt, R., and Valcour, P. M. (2003). Human resources practices as predictors of work–family outcomes and employee turnover. Industrial Relations, 42(2), 189–220.Google Scholar
Beas, M. I., and Salanova, M. (2006). Self-efficacy beliefs, computer training and psychological well-being among information and communication technology workers. Computers in Human Behavior, 22(6), 1043–1058.CrossRefGoogle Scholar
Beaudry, A., and Pinsonneault, A. (2005). Understanding user responses to Information Technology: A coping model of user adaptation. MIS Quarterly, 29(3), 493–524.CrossRefGoogle Scholar
Beckers, J. J., and Schmidt, H. G. (2001). The structure of computer anxiety: A six-factor model. Computers in Human Behavior, 17(1), 35–49.CrossRefGoogle Scholar
Beckers, J. J., and Schmidt, H. G. (2003). Computer experience and computer anxiety. Computers in Human Behavior, 19(6), 785–797.CrossRefGoogle Scholar
Bessiere, K., Newhagen, J. E., Robinson, J. P., and Shneiderman, B. (2006). A model for computer frustration: The role of instrumental and dispositional factors on incident, session, and post-session frustration and mood. Computers in Human Behavior, 22(6), 941–961.CrossRefGoogle Scholar
Bliese, P. D., and Britt, T. W. (2001). Social support, group consensus, and stressor–strain relationships: Social context matters. Journal of Organizational Behavior Management, 22(4), 425–436.CrossRefGoogle Scholar
Bond, F. W., and Bunce, D. (2001). Job control mediates change in a work reorganization intervention for stress reduction. Journal of Occupational Health Psychology, 6(4), 290–302.CrossRefGoogle Scholar
Carayon-Sainfort, P. (1992). The use of computers in offices: Impact on task characteristics and worker stress. International Journal of Human–Computer Interaction, 4(3), 245.CrossRefGoogle Scholar
Ceaparu, I., Lazar, J., Bessiere, K., Robinson, J., and Shneiderman, B. (2004). Determining causes and severity of end-user frustration. International Journal of Human–Computer Interaction, 17(3), 333–356.CrossRefGoogle Scholar
Chesley, N. (2005). Blurring boundaries? Linking technology use, spillover, individual distress, and family satisfaction. Journal of Marriage and Family, 67(5), 1237–1248.CrossRefGoogle Scholar
Clegg, C. (1994). Psychology and information technology: The study of cognition in organizations. British Journal of Psychology, 85(4), 449.CrossRefGoogle Scholar
Compeau, D., Higgins, C. A., and Huff, S. (1999). Social cognitive theory and individual reactions to computing technology: A longitudinal study. MIS Quarterly, 23(2), 145.CrossRefGoogle Scholar
Coovert, M. D., and Thompson, L. F. (2003). Technology and workplace health. In Quick, J. C. and Tetrick, L. E. (Eds.), Handbook of Occupational Health Psychology (pp. 221–241). Washington, DC: American Psychological Association.CrossRefGoogle Scholar
Coovert, M. D., Thompson, L. F., and Craiger, J. P. (2005). Technology. In Barling, J., Kelloway, E. K., and Frone, M. R. (Eds.), Handbook of Work Stress (pp. 299–324). Thousand Oaks, CA: Sage Publications.CrossRefGoogle Scholar
Costea, B., Crump, N., and Holm, J. (2005). Dionysus at work? The ethos of play and the ethos of management. Culture and Organization, 11(2), 139–151.CrossRefGoogle Scholar
Czaja, S. J., Charness, N., Fisk, A. D., Hertzog, C., Nair, S. N., Rogers, W. A., and Sharit, J. (2006). Factors predicting the use of technology: Findings from the Center for Research and Education on Aging and Technology Enhancement (CREATE). Psychology and Aging, 21(2), 333.CrossRefGoogle Scholar
Czerwinski, M., Horvitz, E., and Wilhite, S. (2004). A diary study of task switching and interruptions. Paper presented at the SIGCHI conference on human factors in computing systems, April 24–29, New York, NY.CrossRef
Davis, F. D. (1989). Perceived usefulness, perceived case of use and user acceptance of information technology. MIS Quarterly, 3, 319–340.CrossRefGoogle Scholar
Durndell, A., and Haag, Z. (2002). Computer self efficacy, computer anxiety, attitudes towards the Internet and reported experience with the Internet, by gender, in an East European sample. Computers in Human Behavior, 18(5), 521–535.CrossRefGoogle Scholar
Eriksen, T. H. (2001). Tyranny of the Moment: Fast and slow time in the information age. London: Pluto Press.Google Scholar
Frost, V. (2007). Contact sports. Guardian, Aug. 25, 1–2.Google Scholar
Geser, H. (2004). Towards a sociological theory of the mobile phone 3.0. Retrieved August 10, 2007, from http://socio.ch/mobile/t_geser1.pdf.
Gustafsson, E., Dellve, L., Edlund, M., and Hagberg, M. (2003). The use of information technology among young adults – Experience, attitudes and health benefits. Applied Ergonomics, 34(6), 565.CrossRefGoogle Scholar
Hair, M., Renaud, K. V., and Ramsay, J. (2007). The influence of self-esteem and locus of control on perceived email-related stress. Computers in Human Behavior, 23(6), 2791–2803.CrossRefGoogle Scholar
Hamborg, K. C., and Greif, S. (2003). New technologies and stress. In Schabracq, M. J., Winnubst, J. A. M., and Cooper, C. L. (Eds.), The Handbook of Work and Health Psychology, 2nd edn. Chichester: John Wiley & Sons Ltd.Google Scholar
Harrison, A., Wheeler, P., and Whitehead, C. (2004). The Distributed Workplace. London: Spon Press.Google Scholar
Hill, E. J., Ferris, M., and Martinson, V. (2003). Does it matter where you work? A comparison of how three work venues (traditional office, virtual office, and home office) influence aspects of work and personal/family life. Journal of Vocational Behavior, 63, 220–241.CrossRefGoogle Scholar
Hughes, R., and Hans, J. D. (2001). Computers, the Internet, and families. Journal of Family Issues, 22(6), 776–790.CrossRefGoogle Scholar
,International Telecommunication Union. (2008). Worldwide mobile cellular subscribers to reach 4 billion mark late 2008 [Electronic Version]. ITU Magazine. Retrieved February 15, 2008, from www.itu.int/newsroom/press_releases/2008/29.html.Google Scholar
Introna, L. D. (2001). Cooperation, coordination and interpretation in virtual environments: Some thoughts on working-together. Cognition, Technology & Work, 3(2), 101–110.CrossRefGoogle Scholar
Jackson, T., Dawson, R., and Wilson, D. (2001). The cost of email interruption. Journal of Systems and Information Technology, 5, 81–92.CrossRefGoogle Scholar
Johnson, J. V., and Hall, E. M. (1988). Job strain, workplace social support, and cardiovascular disease: A cross-sectional study of a random sample of the Swedish working population. American Journal of Public Health, 78(10), 1336–1342.CrossRefGoogle Scholar
Johnson, J. V., Hall, E. M., and Theorell, T. (1989). Combined effects of job strain and social isolation on cardiovascular disease, morbidity and mortality in a random sample of the Swedish male working population. Scandinavian Journal of Work, Environment & Health, 15, 271–279.CrossRefGoogle Scholar
Joiner, R., Brosnan, M., Duffield, J., Gavin, J., and Maras, P. (2007). The relationship between Internet identification, Internet anxiety and Internet use. Computers in Human Behavior, 23(3), 1408–1420.CrossRefGoogle Scholar
Jordan, J., Gurr, E., Tinline, G., Giga, S., Faragher, B., and Cooper, C. (2003). Beacons of Excellence in Stress Prevention, Research report 133. Manchester: Health and Safety Executive.Google Scholar
Karasek, R. (1979). Job demand, job decision latitude, and mental strain: Implications for job redesign. Administrative Science Quarterly, 24(2), 285–307.CrossRefGoogle Scholar
Karasek, R. A., and Theorell, T. (1990). Healthy Work. New York: Basic Books.Google Scholar
Kendall, J. E., and Kendall, K. E. (1993). Metaphors and methodologies: Living beyond the systems machine. MIS Quarterly, 17, 149–171.CrossRefGoogle Scholar
Khor, Z., and Marsh, P. (2006). Life online: The Web in 2020. Retrieved August 4, 2007, from www.scribd.com/doc/302121/Life-Online-The-Web-in-2020.
Kompier, M. A. J. (2006). New systems of work organization and workers' health. Scandinavian Journal of Work, Environment & Health, 32(6; special issue), 421–430.CrossRefGoogle ScholarPubMed
Korunka, C., Weiss, A., Huemer, K.-H., and Karetta, B. (1993). Effects of new technologies with special regard for the implementation process per se. Journal of Organizational Behavior, 14, 331–348.CrossRefGoogle Scholar
Kostakos, V., O'Neill, E., Little, L., and Sillence, E. (2005). The social implications of emerging technologies. Interacting with Computers, 17(5), 475–483.CrossRefGoogle Scholar
Lazar, J., Jones, A., and Shneiderman, B. (2006). Workplace user frustration with computers: An exploratory investigation of the causes and severity. Behaviour & Information Technology, 25(3), 239–251.CrossRefGoogle Scholar
Lazarus, R. S., and Folkman, S. (1984). Stress Appraisal and Coping. New York: Springer.Google Scholar
Madell, D. E., and Muncer, S. J. (2007). Control over social interactions: An important reason for young people's use of the Internet and mobile phones for communication?CyberPsychology & Behavior, 10(1), 137–140.CrossRefGoogle ScholarPubMed
Mamaghani, F. (2006). Impact of information technology on the workforce of the future: An analysis. International Journal of Management, 23(4), 845.Google Scholar
Marshall, G. W., Michaels, C. E., and Mulki, J. P. (2007). Workplace isolation: Exploring the construct and its measurements. Psychology and Marketing, 24(3), 195–223.CrossRefGoogle Scholar
Melchior, M., Niedhammer, I., Berkman, L. F., and Goldberg, M. (2003). Do psychosocial work factors and social relations exert independent effects on sickness absence? A six year prospective study of the GAZEL cohort. Journal of Epidemiology and Community Health, 57(4), 285–293.CrossRefGoogle ScholarPubMed
Mikkelsen, A., Ogaard, T., Lindoe, P. H., and Olsen, O. E. (2002). Job characteristics and computer anxiety in the production industry. Computers in Human Behavior, 18, 223–239.CrossRefGoogle Scholar
Nielsen, K., Randall, R., and Albertsen, K. (2007). Participants, appraisals of process issues and the effects of stress management interventions. Journal of Organizational Behavior, 28, 793–810.CrossRefGoogle Scholar
O'Driscoll, M. P. (2006). Locus of control. In Greenhaus, J. H. and Callanan, G. A. (Eds.), Encyclopedia of Career Development (pp. 480–482). Thousand Oaks, CA: Sage Publications.Google Scholar
Olson, G. M., and Olson, J. S. (2003). Human–computer interaction: Psychological aspects of the human use of computing. Annual Review of Psychology, 54(1), 491–516.CrossRefGoogle ScholarPubMed
Rotter, J. B. (1966). Generalized expectancies for internal versus external control of reinforcement. Psychological Monographs, 80, 1–28.CrossRefGoogle Scholar
Salanova, M., Grau, R. M., Cifre, E., and Llorens, S. (2000). Computer training, frequency of usage and burnout: The moderating role of computer self-efficacy. Computers in Human Behavior, 16(6), 575–590.CrossRefGoogle Scholar
Salanova, M., Peiro, J. M., and Schaufeli, W. B. (2002). Self-efficacy, specificity and burnout among information technology workers: An extension of the job demand-control model. European Journal of Work and Organizational Psychology, 11(1), 1–25.CrossRefGoogle Scholar
Sami, L. K., and Pangannaiah, N. B. (2006). “Technostress”: A literature survey on the effect of information technology on library users. Library Review, 55(7), 429–439.CrossRefGoogle Scholar
Smith, M. J., and Carayon, P. (1995). New technology, automation, and work organization: Stress problems and improved technology implementation strategies. International Journal of Human Factors in Manufacturing, 5(1), 99–116.CrossRefGoogle Scholar
Smith, M. J., Conway, F. T., and Karsh, B. T. (1999). Occupational stress in human–computer interaction. Industrial Health, 37(2), 157–173.CrossRefGoogle ScholarPubMed
Sproull, L. S. (2000). Computers in U.S. households since 1977. In Chandler, A. D. J. and Cortada, J. W. (Eds.), A Nation Transformed by Information (pp. 257–280). London: Oxford University Press.Google Scholar
Thomee, S., Eklof, M., Gustafsson, E., Nilsson, R., and Hagberg, M. (2007). Prevalence of perceived stress, symptoms of depression and sleep disturbances in relation to information and communication technology (ICT) use among young adults – An explorative prospective study. Computers in Human Behavior, 23(3), 1300–1321.CrossRefGoogle Scholar
Vieitez, J. C., Carcia, A. D., and Rodriguez, M. T. V. (2001). Perception of job security in a process of technological change: Its influence on psychological well-being. Behaviour & Information Technology, 20(3), 213–223.CrossRefGoogle Scholar
Wastell, D. G., and Newman, M. (1996). Stress, control and computer system design: A psychophysiological field study. Behaviour & Information Technology, 15(3), 183–192.CrossRefGoogle Scholar
Watt, D., and White, J. M. (1999). Computers and family life: A family development perspective. Journal of Comparative Family Studies, 30, 1–15.Google Scholar
Weiser, E. B. (2001). The functions of Internet use and their social and psychological consequences. CyberPsychology & Behavior, 4(6), 723–743.CrossRefGoogle ScholarPubMed

Save book to Kindle

To save this book to your Kindle, first ensure [email protected] is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

Available formats
×