Book contents
- Frontmatter
- Contents
- Preface
- Part I Foundations
- Part II Online Opinion or Online Noise
- Part III Conversational Trends
- Part IV Social Media Intelligence
- 7 Managing Social Media Communities for Better Social Media Intelligence
- 8 Cutting through the Online Chatter
- 9 Intelligence Integration
- 10 Building Social Media Intelligence into Our Strategies
- 11 Moving from Social Media Monitoring to Social Media Intelligence
- Index
- References
9 - Intelligence Integration
from Part IV - Social Media Intelligence
Published online by Cambridge University Press: 05 February 2014
- Frontmatter
- Contents
- Preface
- Part I Foundations
- Part II Online Opinion or Online Noise
- Part III Conversational Trends
- Part IV Social Media Intelligence
- 7 Managing Social Media Communities for Better Social Media Intelligence
- 8 Cutting through the Online Chatter
- 9 Intelligence Integration
- 10 Building Social Media Intelligence into Our Strategies
- 11 Moving from Social Media Monitoring to Social Media Intelligence
- Index
- References
Summary
In early 2011, Pepsi made headlines by announcing that after more than 20 years, they would forego advertising during the Super Bowl. Instead, PepsiCo decided to award more than $20 million in grants to fund community projects. Anyone could submit a grant application online, and award winners would be chosen by popular vote. News of Pepsi’s contest spread across social media, and with each mention, the Pepsi name was further associated with a philanthropic brand image. Contestants extended the brand promotion as they campaigned for their own personal causes, driving more traffic to Pepsi’s website.
In a similar move, P&G, one of the world’s largest marketing organizations, announced in February 2012 that they would reduce their marketing budget by $10 billion over the next four years. Much of the savings would be achieved by shifting their efforts away from traditional offline marketing methods in favor of digital marketing tools such as online banner ads, viral marketing, and social media marketing.
- Type
- Chapter
- Information
- Social Media Intelligence , pp. 145 - 165Publisher: Cambridge University PressPrint publication year: 2014