from C. - Process Improvement, Gamification, and Design Thinking
Published online by Cambridge University Press: 04 February 2021
Let me tell you a story, one that may sound familiar to you. Anna is preparing a termination agreement. This task takes her anywhere from one to four hours. That’s a lot of time to spend on what should be a simple contract, but each time she is asked to prepare one she runs into the same problems. She starts her work by asking human resources for information about the employee. Then she goes back and forth with emails, trying to track down all the bits and pieces she needs to create the agreement. She also has to contact multiple people: the equity plan administrator to find out if the employee has any stock grants; the safety manager to find out if there are any outstanding claims; and someone in finance to check for any promissory notes the employee has signed. Then, she goes back to HR to clarify all the information before she goes to chase down more.
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