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IV - Looking Ahead

Published online by Cambridge University Press:  16 February 2021

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Summary

Top rate tennis players pay trainers, top rate golfers have their coaches, but top rate managers somehow or other know it all.

– Brian Marsh, Shell Group Planning, 1993-97

Scenario planning changed my conception of time.

– Arie de Geus, Group Planning Coordinator, 1981-89

Anybody who is interested to understand transport in India by looking at the price of fuel rather than the number of elephants and camels on the road is mistaken.

– Lee Schipper, Scenario Team Member, 1986-87

Most businesses are less than forty-five years old, the average tenure of the CEO is getting shorter, and fads and fashion in strategy don't last a decade. Shell's reputation for disciplined imagination as a basis for long-term thinking is therefore all the more surprising in an engineering-orientated business culture. Sustaining a practice for over forty-five years is even more remarkable. In grappling with accelerating change, irreducible uncertainty, and genuine complexity the Shell scenario practice has engaged intuition, in combination with rigorous analysis, to redirect attention from businessas- usual projections to novel changes and discontinuities, to reveal and test deeply held assumptions about the future, to build shared understanding, and to engrain a disciplined approach to ‘gut feeling’.

Scenarios in Shell play an essential role in helping executives and others ‘see’ problematic situations with clarity and ‘seed’ the future (that is, develop more and better options), making space for conflict and disagreement and developing new systems of vigilance that enable more efficient horizon scanning and the trap of confirmation bias – looking only for signs that things are going as expected.

From ‘Seeing’ to ‘Seeding’, Not Growing Better Futures

Roger Rainbow had it right when he distinguished in approaching scenarios what made for good scenarios. One, you can think harder and come up with better insights. Two, you can bring together the interaction of trends and find some unexpected conclusions from that. Three, in rare occasions, tell plausible stories of a “Butterfly Effect.”

– Michael Klein, Group Economist, 1997-2000

So there is a danger in scenarios that they are morally neutral. I found them too promiscuous in their willingness to envision almost anything, even the most disagreeable events.

Type
Chapter
Information
Essence of Scenarios
Learning from the Shell Experience
, pp. 113 - 122
Publisher: Amsterdam University Press
Print publication year: 2014

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