Introduction

In this chapter, we present some important issues related to the design and implementation of e-government systems from the viewpoints of both nontechnological decision makers and the public administration at once. Key technology enablers for e-government systems such as hardware, base software, databases, application servers, heterogeneous network interconnections and security enablers will be discussed in such a way as to help nontechnologists to understand the role of each component in the e-government system. Whenever possible, the advantages and risks pertaining to a particular technology or choice are highlighted.

The topics covered hereafter extend beyond technology enablers to encompass key issues that arise before, during and after the rollout of e-government systems, such as project management and IT service operations, in order to provide a complete view of the “ecosystem” that surrounds the successful deployment of e-government systems. We want to show that the use of e-government technology enablers introduces specific constraints and risks that must be managed in an e-government project.

Not only does the use of these technologies require proper integration and administration to ensure efficient processing, availability, scalability and performance, but it also requires stringent security measures such as personal data protection, strong access control (including citizen identification, authentication and authorization), identity management, confidentiality, integrity, compliance with legal aspects and compliance with government technology standards, guidelines and procedures.