Skip to main content Accessibility help
×
Hostname: page-component-586b7cd67f-2plfb Total loading time: 0 Render date: 2024-11-26T13:05:40.769Z Has data issue: false hasContentIssue false

Chapter 25 - Marketing Work and Labour

from Part VI - Broadening the Perspectives in Market Studies

Published online by Cambridge University Press:  22 November 2024

Susi Geiger
Affiliation:
University College Dublin
Katy Mason
Affiliation:
Lancaster University
Neil Pollock
Affiliation:
University of Edinburgh
Philip Roscoe
Affiliation:
University of St Andrews, Scotland
Annmarie Ryan
Affiliation:
University of Limerick
Stefan Schwarzkopf
Affiliation:
Copenhagen Business School
Pascale Trompette
Affiliation:
Université de Grenoble
Get access

Summary

Marketers are, generally, paid workers. While this may seem self-evident, for us to fully understand the hybrid combinations of devices, individuals and organizations that partake in marketing work and in the configuration of market actors, we must acknowledge the impacts of working relationships that are deeply embedded into marketing practice. A Marxist analytic lens helps us to do this. It encourages us to explore how the organization of marketing work produces and exploits value from marketing workers.

Type
Chapter
Information
Market Studies
Mapping, Theorizing and Impacting Market Action
, pp. 416 - 427
Publisher: Cambridge University Press
Print publication year: 2024

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Ackroyd, S. (2009) Labor process theory as ‘normal science’. Employee Responsibilities and Rights Journal, 21(3), 263272.CrossRefGoogle Scholar
Alvesson, M. (1998) Gender relations and identity at work: a case study of masculinities and femininities in an advertising agency. Human Relations, 51(8), 9691005.CrossRefGoogle Scholar
Alvesson, M. (2001) Knowledge work: ambiguity, image and identity. Human Relations, 54(7), 863886.CrossRefGoogle Scholar
Araujo, L. (2007) Markets, market-making and marketing. Marketing Theory, 7(3), 221226.CrossRefGoogle Scholar
Arnould, E. J., and Cayla, J. (2015) Consumer fetish: commercial ethnography. Organization Studies, 36(10), 13611386.CrossRefGoogle Scholar
Arvidsson, A. (2005) Brands: a critical perspective. Journal of Consumer Culture, 5(2), 235258.CrossRefGoogle Scholar
Bloom, P., and Śliwa, M. (2022) Hacking work: critically examining the implications of the new discourse and practices of hacking for work intensification and organisational control. Human Relations, 75(5), 795816.CrossRefGoogle Scholar
Böhm, S., and Land, C. (2012) The new ‘hidden abode’: reflections on value and labour in the new economy. The Sociological Review, 60(2), 217240.CrossRefGoogle Scholar
Bradshaw, A., and Dholakia, N. (2012) Outsider’s insights: (mis)understanding A. Fuat Fırat on consumption, markets and culture. Consumption Markets & Culture, 15(1), 117131.CrossRefGoogle Scholar
Braverman, H. (1974) Labor and Monopoly Capital: The Degradation of Work in the Twentieth Century. New York: Monthly Review Press.CrossRefGoogle Scholar
Brodie, R. J., Coviello, N. E., and Winklhofer, H. (2008) Contemporary Marketing Practices research program: a review of the first decade. Journal of Business & Industrial Marketing, 23(2), 8494.CrossRefGoogle Scholar
Brown, S. (2007) Are we nearly there yet? On the retro-dominant logic of marketing. Marketing Theory, 7(3), 291300.CrossRefGoogle Scholar
Callon, M., and Muniesa, F. (2005) Peripheral vision: economic markets as calculative collective devices. Organization Studies, 26(8), 12291250.CrossRefGoogle Scholar
Cluley, R. (2022) Interesting numbers: an ethnographic account of quantification, marketing analytics and facial coding data. Marketing Theory, 22(1), 320.CrossRefGoogle Scholar
Cluley, R., and Brown, S. D. (2015) The dividualised consumer: sketching the new mask of the consumer. Journal of Marketing Management, 31(1/2), 107122.CrossRefGoogle Scholar
Cluley, R., and Nixon, E. (2019) What is an advert? A sociological perspective on marketing media. Marketing Theory, 19(4), 405423.CrossRefGoogle Scholar
Cochoy, F. (2009) Driving a shopping cart from STS to business, and the other way round: on the introduction of shopping carts in American grocery stores (1936–1959). Organization, 16(1), 3155.CrossRefGoogle Scholar
Cochoy, F., and Mallard, A. (2018) Another consumer culture theory: an ANT look at consumption, or how ‘market things’ help ‘cultivate’ consumers, in Kravets, O., Maclaran, P., Miles, S., and Venkatesh, A. (eds.), The SAGE Handbook of Consumer Culture. London: SAGE, 384403.CrossRefGoogle Scholar
Cova, B., and Cova, V. (2012) On the road to prosumption: marketing discourse and the development of consumer competencies. Consumption Markets & Culture, 15(2), 149168.CrossRefGoogle Scholar
Cova, B., and Dalli, D. (2009) Working consumers: the next step in marketing theory? Marketing Theory, 9(3), 315339.CrossRefGoogle Scholar
Cova, B., and Paranque, B. (2019) Exploitation and emancipation, in Tadajewski, M., Higgins, M., Denegri-Knott, J., and Varman, R. (eds.), The Routledge Companion to Critical Marketing. Abingdon: Routledge, 439452.Google Scholar
Coviello, N. E., and Brodie, R. J. (2001) Contemporary marketing practices of consumer and business‐to‐business firms: how different are they? Journal of Business & Industrial Marketing, 16(5), 382400.CrossRefGoogle Scholar
Coviello, N. E., Brodie, R. J., and Munro, H. J. (1997) Understanding contemporary marketing: development of a classification scheme. Journal of Marketing Management, 13(6), 501522.CrossRefGoogle Scholar
Coviello, N. E., Brodie, R. J., Danaher, P. J., and Johnston, W. J. (2002) How firms relate to their markets: an empirical examination of contemporary marketing practices. Journal of Marketing, 66(3), 3346.CrossRefGoogle Scholar
Dean, J. (2005) Communicative capitalism: circulation and the foreclosure of politics. Cultural Politics, 1(1), 5174.CrossRefGoogle Scholar
Dholakia, N., Ozgun, A., and Atik, D. (2021) The unwitting corruption of broadening of marketing into neoliberalism: a beast unleashed? European Journal of Marketing, 55(3), 868893.CrossRefGoogle Scholar
Dubuisson-Quellier, S. (2007) The shop as a market space: the commercial qualities of retail architecture, in Vernet, D., and de Wit, L. (eds.), Boutiques and Other Retail Spaces: The Architecture of Seduction. Abingdon: Routledge, 1633.Google Scholar
Fitchett, J. A., and Saren, M. (1998) Baudrillard in the museum: the value of Dasein. Consumption, Markets & Culture, 2(3), 311335.CrossRefGoogle Scholar
Frank, T. (1998) The Conquest of Cool: Business Culture, Counterculture, and the Rise of Hip Consumerism. Chicago: University of Chicago Press.Google Scholar
Gandini, A. (2019) Labour process theory and the gig economy. Human Relations, 72(6), 10391056.CrossRefGoogle Scholar
Graeber, D. (2018) Bullshit Jobs: A Theory. New York: Simon & Schuster.Google Scholar
Grönroos, C. (2000) Creating a relationship dialogue: communication, interaction and value. The Marketing Review, 1(1), 514.CrossRefGoogle Scholar
Hackley, C. (2000) Silent running: tacit, discursive and psychological aspects of management in a top UK advertising agency. British Journal of Management, 11(3), 239254.CrossRefGoogle Scholar
Heiland, H. (2022) Neither timeless, nor placeless: control of food delivery gig work via place-based working time regimes. Human Relations, 75(9), 18241848.CrossRefGoogle Scholar
Hill, T., and McDonagh, P. (2021) The Dark Side of Marketing Communications: Critical Marketing Perspectives. Abingdon: Routledge.Google Scholar
Hirschman, E. C. (1988) The ideology of consumption: a structural-syntactical analysis of ‘Dallas’ and ‘Dynasty’. Journal of Consumer Research, 15(3), 344359.CrossRefGoogle Scholar
Kotler, P., Brady, M., Goodman, M., and Hansen, T. (2016) Marketing Management, 3rd European ed. Harlow: Pearson.Google Scholar
Marx, K. (1867) Capital, vol. 1. London: Penguin Books.Google Scholar
Moeran, B. (2005) Tricks of the trade: the performance and interpretation of authenticity. Journal of Management Studies, 42(5), 901922.CrossRefGoogle Scholar
Muniesa, F. (2014) The Provoked Economy: Economic Reality and the Performative Turn. Abingdon: Routledge.CrossRefGoogle Scholar
Nixon, S., and Crewe, B. (2004) Pleasure at work? Gender, consumption and work‐based identities in the creative industries. Consumption Markets & Culture, 7(2), 129147.CrossRefGoogle Scholar
O’Doherty, D. P. (2009) Revitalising labour process theory: a prolegomenon to fatal writing. Culture and Organization, 15(1), 119.CrossRefGoogle Scholar
Rosen, M. (1985) Breakfast at Spiro’s: dramaturgy and dominance. Journal of Management, 11(2), 3148.CrossRefGoogle Scholar
Ryan, A., Stigzelius, I., Mejri, O., Hopkinson, G., and Hussien, F. (2023) Agencing the digitalised marketer: exploring the boundary workers at the cross-road of (e)merging markets. Marketing Theory, 23(3), 463487.CrossRefGoogle Scholar
Skålén, P., and Hackley, C. (2011) Marketing-as-practice: introduction to the special issue. Scandinavian Journal of Management, 27(2), 189195.CrossRefGoogle Scholar
Srnicek, N. (2017) Platform Capitalism. London: John Wiley.Google Scholar
Svensson, P. (2019) Critical studies of marketing work, in Tadajewski, M., Higgins, M., Denegri-Knott, J., and Varman, R. (eds.), The Routledge Companion to Critical Marketing. Abingdon: Routledge, 155171.Google Scholar
Taylor, F. W. (1911) The Principles of Scientific Management. New York: Harper.Google Scholar
Winders, J. A. (1997) Genre, gender, and the postmodern blues. Consumption, Markets & Culture, 1(1), 3143.CrossRefGoogle Scholar
Zeithaml, V. A., Jaworski, B. J., Kohli, A. K., Tuli, K. R., Ulaga, W., and Zaltman, G. (2020) A theories-in-use approach to building marketing theory. Journal of Marketing, 84(1), 3251.CrossRefGoogle Scholar
Zuboff, S. (2015) Big other: surveillance capitalism and the prospects of an information civilization. Journal of Information Technology, 30(1), 7589.CrossRefGoogle Scholar
Zwick, D., Bonsu, S. K., and Darmody, A. (2008) Putting consumers to work: co-creation and new marketing govern-mentality. Journal of Consumer Culture, 8(2), 163196.CrossRefGoogle Scholar
Zwick, D., and Denegri-Knott, J. (2009) Manufacturing customers: the database as new means of production. Journal of Consumer Culture, 9(2), 221247.CrossRefGoogle Scholar

Save book to Kindle

To save this book to your Kindle, first ensure [email protected] is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

Available formats
×