Book contents
- Legal Informatics
- Legal Informatics
- Copyright page
- Contents
- Figures
- Tables
- Contributors
- Part I Introduction to Legal Informatics
- Part II Legal Informatics
- A Information Representation, Preprocessing, and Document Assembly
- B. Artificial Intelligence, Machine Learning, Natural Language Processing, and Blockchain
- C. Process Improvement, Gamification, and Design Thinking
- 2.10 Legal Informatics-Based Technology in Broader Workflows
- 2.11 Gamification of Work and Feedback Systems
- 2.12 Introduction to Design Thinking for Law
- D. Evaluation
- Part III Use Cases in Legal Informatics
- Part IV Legal Informatics in the Industrial Context
2.11 - Gamification of Work and Feedback Systems
from C. - Process Improvement, Gamification, and Design Thinking
Published online by Cambridge University Press: 04 February 2021
- Legal Informatics
- Legal Informatics
- Copyright page
- Contents
- Figures
- Tables
- Contributors
- Part I Introduction to Legal Informatics
- Part II Legal Informatics
- A Information Representation, Preprocessing, and Document Assembly
- B. Artificial Intelligence, Machine Learning, Natural Language Processing, and Blockchain
- C. Process Improvement, Gamification, and Design Thinking
- 2.10 Legal Informatics-Based Technology in Broader Workflows
- 2.11 Gamification of Work and Feedback Systems
- 2.12 Introduction to Design Thinking for Law
- D. Evaluation
- Part III Use Cases in Legal Informatics
- Part IV Legal Informatics in the Industrial Context
Summary
Gamification refers to the use of game mechanics merged with behavioral analytics in a non-game setting.1 Gamification is used to improve production and performance in the workplace by engaging the user to behave in a way that is aligned with the goals of the business. Gamification occurs when a process, such as entering billable hours into the firm’s software or filling out an online client intake form, is mixed with game elements in such a way that firm members are motivated to complete tasks in a more desirable way. Businesses have used gamification strategies, with differing levels of sophistication, on issues including customer relationship management, training, market research, business intelligence, and education. Other professions, many in health care, are now also turning to gamification to increase engagement in a number of workplace processes for both their staff, and the clients they serve.
- Type
- Chapter
- Information
- Legal Informatics , pp. 136 - 154Publisher: Cambridge University PressPrint publication year: 2021