Politeness is an elusive concept, especially if it is traced diachronically across time. A distinction is made between first-order politeness (everyday conceptualisations) and second-order politeness (scholarly definitions), and this distinction is set in relation to emic (i.e. language specific) and etic (i.e. language independent, universal) approaches to politeness. The three waves of politeness research are briefly introduced. First, the traditional approach based mainly on the work by Brown and Levinson; second, the discursive approach, which largely rejected the traditional approach; and third, the frame-based and interactional approach, which led to a rapprochement of the earlier waves. Finally, an outline of the entire book is given.

In her study of Greek offers, Bella uses experimental data collection methods to compare the use of politeness in offers directed at friends and offers made by students to their professors. Bella uses open role plays to establish the formulations her participants deem appropriate in the two situations, and retrospective verbal interviews to provide information about the motivations for their choice of politeness strategies. In the Greek context, offers have been defined as positive politeness devices, enhancing solidarity and reaffirming relationships, in line with the classification of Greece as a positive politeness culture. Bella’s study, however, illustrates that offers vary significantly according to the relationship between the interlocutors, with offers in asymmetrical situations characterised by a preference for negative politeness. These differences are reflected not only in the amount of directness expressed, but also through the degree of insistence. This sequential feature of offers is further illustrated on the basis of a naturally occurring interaction that validates the experimental data, while showing that politeness is an interactional phenomenon.

In her study of Greek offers, Bella uses experimental data collection methods to compare the use of politeness in offers directed at friends and offers made by students to their professors. Bella uses open role plays to establish the formulations her participants deem appropriate in the two situations, and retrospective verbal interviews to provide information about the motivations for their choice of politeness strategies. In the Greek context, offers have been defined as positive politeness devices, enhancing solidarity and reaffirming relationships, in line with the classification of Greece as a positive politeness culture. Bella’s study, however, illustrates that offers vary significantly according to the relationship between the interlocutors, with offers in asymmetrical situations characterised by a preference for negative politeness. These differences are reflected not only in the amount of directness expressed, but also through the degree of insistence. This sequential feature of offers is further illustrated on the basis of a naturally occurring interaction that validates the experimental data, while showing that politeness is an interactional phenomenon.