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  • Chapter 8 - Virtual Interviewing in the Age of Covid-19

  • Edited by Paul M.W. Hackett, Emerson College, Boston, Christopher M. Hayre, The University of Canberra, Dave Muller, Suffolk University, Massachusetts, Marcia Scherer, University of Rochester Medical Center, New York, Ava Gordley-Smith, University of Suffolk
  • Book:
    The Future of Qualitative Research in Healthcare
    Published online:
    14 November 2024
    Print publication:
    21 November 2024, pp 107-124

  • Summary

    This chapter discusses the use of virtual approaches to data collection in qualitative research in the age of Covid-19. Covid-19, also known as SARS-CoV-2, came to public attention on December 1, 2019, and was declared a pandemic by the World Health Organization on March 11, 2020. Due to safety considerations, Covid-19 necessitated the move from in-person approaches to virtual approaches for qualitative researchers, most of whom likely lack specific training and knowledge on Internet-mediated approaches with data collection. To provide background information and perspective on virtual interviewing, the chapter offers a primer by overviewing virtual interviewing, examining researcher and participant perspectives, and offering best-practice considerations when managing the technical aspects, participant engagement, and ethical considerations of virtual interviewing.