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Chapter 5 traces the relationship between participatory technologies and information management in Russia. It argues that the Direct Line acts as a barometer of public opinion, a forum through which authorities can disseminate information to the public, and a tool to monitor and selectively punish officials. Moreover, this chapter explains how participatory technologies help authorities create the impression of effective governance and act as a means of public image making.
This introduction sets the context for my study of the governance of official statistical agencies in Australia, Canada, Sweden, the United Kingdom and United States of America. It presents the theoretical framework used in the study, based on dramaturgical sociology. The research approach is discussed, including the selection of case study countries, the use of in-depth interviews and the dramaturgical approach to data analysis. An overview of the argument of the book is provided along with a summary of the remaining chapters.
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