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1 results

Mobile Banking and Access to Public Services in Bangladesh

Mobile Banking and Access to Public Services in Bangladesh
  • Influencing Issues and Factors
  • M. Kabir Hassan, Jannatul Ferdous, Hasanul Banna
  • Published online:
    26 February 2024
    Print publication:
    21 March 2024
  • This Element examines the role of mobile banking in accessing public services in Bangladesh. It also identifies the key influencing factors and challenges in accessing public services through mobile banking and suggests policy measures to overcome these challenges. Based on a survey of 300 people, the study finds that mobile banking facilitates access to public services, which is beneficial and effective for both rural and urban users, as technology can increase the quality of work. Despite the benefits, some individuals are reluctant to use the service due to high transaction costs and a lack of digital literacy.