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  • Chapter 42 - Intelligent Kindness Under Stress: Working with Intensive Care Unit (ICU) Staff During The Pandemic

  • from Section 5 - Sustaining and Caring for Staff During Emergencies
  • Edited by Richard Williams, University of South Wales, Verity Kemp, Independent Health Emergency Planning Consultant, Keith Porter, University of Birmingham, Tim Healing, Worshipful Society of Apothecaries of London, John Drury, University of Sussex
  • Book:
    Major Incidents, Pandemics and Mental Health
    Published online:
    11 January 2024
    Print publication:
    01 February 2024, pp 314-319

  • Summary

    This chapter focuses on the concept of intelligent kindness. The author describes working during the pandemic as a psychotherapist with intensive care unit clinicians, trying to support practitioners and groups as they struggled with a situation and pressures that were pushing them to their limits. Observations are drawn from this work and linked to the concept of intelligent kindness. The direct experience that informs this chapter is from one city in the UK, but the author suggests that her experiences are by no means an exception. The chapter concludes by proposing that putting committed effort into making the wider system and culture as healthy as possible is vital. This means helping team leaders and other senior staff to deal with their anxieties, frustrations, risks, and lack of resources. Most importantly, it means helping them to maintain a focus on sustaining healthy relationships between the people doing the work.