Assigning each arriving customer to the fastest idle server is shown to maximize throughput (equivalently, minimize blocking probability) in a queueing model with Poisson arrivals, heterogeneous exponential servers, and no waiting room. If a cost structure is imposed on this model, under specified conditions the same policy minimizes the expected discounted cost and the long-run average cost per unit time.

A queue with Poisson arrivals and two different exponential servers is considered. It is assumed that customers are allowed to stall, i.e., to wait for a busy fast server at times when the slow server is free. A stochastic analysis of the queue is given, steady-state probabilities are computed, and policies for overall optimization are characterized and computed. The issue of individual customer's optimization versus overall optimization is also discussed.

The problem is what to do with a slow server in a service facility which has fast and slow servers. Should the slow server be used to render service, or is it better not to use it at all? Simple models for answering this question are formulated and studied.

A multichannel loss system with heterogeneous servers operating in parallel is analyzed. The sum of the service rates of all servers is assumed constant. The optimal service rates that minimize the probability of losing a customer are obtained, and are shown to be different from each other. The percentage reduction in the probability of losing a customer in the homogeneous and the best heterogeneous system for a few representative values are included.