Sophie Orr oversees International Committee of the Red Cross (ICRC) operations in North, Central and South America (the ICRC Americas Region), providing strategic steering for the organization's response and contributing to humanitarian diplomacy efforts at different levels. The delegations and missions in the region work on addressing a wide range of needs of people affected by present and past situations of conflict and armed violence.

Prior to her appointment as Regional Director for the Americas, Ms Orr worked in many different and often complex environments, first as a foreign affairs producer and journalist with the UK's Channel 4 News. She has previously worked for the ICRC in several countries, mainly in protection and management positions, and later at headquarters, first as Strategic Adviser to the Director of Operations from 2012 to 2016 and then leading the ICRC's operational cooperation with National Red Cross and Red Crescent Societies and their International Federation.

The rehabilitation of essential services infrastructure following hostilities, whether during a conflict or post-conflict, is a complex undertaking. This is made more complicated in protracted conflicts due to the continuing cycle of damage and expedient repair amid changing demands. The rehabilitation paradigm that was developed for the successful post-World War II rehabilitation of Germany and Japan has been less successful since. There are a myriad of conflicting interests that impede its application, yet the issue consistently comes down to a lack of systems-level understanding of the current situation on the ground and a lack of alignment between what is delivered and the actual local need. This article proposes a novel conceptual framework to address this, affording a greater “system of systems” understanding of the local essential services and how they can be restored to reflect the changed needs of the local population that has itself been changed by the conflict. The recommendations draw on heuristic practice and commercially available tools to provide a practicable approach to restoring infrastructure function in order to enable essential services that are resilient to temporary returns to violence and support the overall rehabilitation of the affected community.

Evaristo de Pinho Oliveira is the head of the International Committee of the Red Cross (ICRC) Water and Habitat Unit. He started working with the ICRC as a water and sanitation engineer in 1995. Over the next ten years he completed missions in Bosnia-Herzegovina, Angola, Iraq, Sudan and East Timor, and provided water and habitat support to the ICRC's regional delegations in Asia. He then was based at ICRC headquarters in Geneva, where he held several positions supporting field operations in Asia, the Middle East and Eastern Europe. In 2016, he co-authored the ICRC's report on Urban services in protracted armed conflict: A call for a better approach to assisting affected people. Prior to working at the ICRC, he worked in Quebec as an engineer and as a teaching assistant at McGill University.