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4 results

  • Catching on: Work stress, employee wellbeing, and the moderating role of team-level emotional contagion

  • Aglae Hernandez Grande, Ben Farr-Wharton, Fleur Sharafizad, Simon Darcy, Mihajla Gavin
  • Journal:
    Journal of Management & Organization , First View
    Published online by Cambridge University Press:
    18 October 2024, pp. 1-14
    • Article
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  • Work stress and employee wellbeing have gained heightened attention since the COVID-19 pandemic. Until now, organizations have primarily sought to conceptualize these variables as an individual-level phenomenon; thereby neglecting the potential influence of social dynamics within the workplace. Drawing on conservation of resources and emotional contagion theories, this study examines the extent to which team-level emotional contagion moderates the impact of stress on wellbeing, factoring in multilevel effects. Data from 237 professional services employees nested within 41 teams was analyzed. The results show support for emotional contagion as a team-level moderator between individual-level work stress and employee wellbeing. The role of organizational resources in shaping stress and wellbeing outcomes was also significant. This study underscores the significance of team dynamics and organizational resources in shaping employee wellbeing. Well-targeted, stress alleviation, and team-contagion enhancing initiatives will have a more positive impact on wellbeing, than individually targeted stress alleviation initiatives in isolation.

  • Being Both Helpers and Victims: Health Professionals’ Experiences of Working During a Natural Disaster

  • Karin Hugelius, Annsofie Adolfsson, Per Örtenwall, Mervyn Gifford
  • Journal:
    Prehospital and Disaster Medicine / Volume 32 / Issue 2 / April 2017
    Published online by Cambridge University Press:
    03 January 2017, pp. 117-123
    Print publication:
    April 2017
  • Background

    In November 2013, the Haiyan typhoon hit parts of the Philippines. The typhoon caused severe damage to the medical facilities and many injuries and deaths. Health professionals have a crucial role in the immediate disaster response system, but knowledge of their experiences of working during and in the immediate aftermath of a natural disaster is limited.

    Aim

    The aim of this study was to explore health professionals’ experiences of working during and in the immediate aftermath of a natural disaster.

    Method

    Eight health professionals were interviewed five months after the disaster. The interviews were analyzed using phenomenological hermeneutic methods.

    Results

    The main theme, being professional and survivor, described both positive and negative emotions and experiences from being both a helper, as part of the responding organization, and a victim, as part of the surviving but severely affected community. Sub-themes described feelings of strength and confidence, feelings of adjustment and acceptance, feelings of satisfaction, feelings of powerless and fear, feelings of guilt and shame, and feelings of loneliness.

    Conclusion

    Being a health professional during a natural disaster was a multi-faceted, powerful, and ambiguous experience of being part of the response system at the same time as being a survivor of the disaster. Personal values and altruistic motives as well as social aspects and stress-coping strategies to reach a balance between acceptance and control were important elements of the experience. Based on these findings, implications for disaster training and response strategies are suggested.

    HugeliusK, AdolfssonA, ÖrtenwallP, GiffordM. Being Both Helpers and Victims: Health Professionals’ Experiences of Working During a Natural Disaster. Prehosp Disaster Med. 2017;32(2):117–123.

  • The missing links between emotional job demand and exhaustion and satisfaction: testing a moderated mediation model

  • Wenyan Wang, Hongbiao Yin, Shenghua Huang
  • Journal:
    Journal of Management & Organization / Volume 22 / Issue 1 / January 2016
    Published online by Cambridge University Press:
    21 May 2015, pp. 80-95

  • Although emotional labor in the workplace has been of increasing interest to researchers, the complete process of emotional labor has seldom been systematically analyzed. This paper explores the links between emotional job demand and its psychological effects on employees, with a particular focus on the mediation of emotional labor strategies and the moderation of social support. The results of a survey of 679 Chinese employees in the service sector reveal that emotional job demand significantly increases emotional exhaustion and reduces job satisfaction. Two emotional labor strategies, surface acting and deep acting, partially mediate these associations. Social support significantly moderates the relationships between deep acting and emotional job demand and its psychological effects, but does not do so for surface acting. Suggestions are offered accordingly for organizations wishing to reduce the negative influence of emotional labor on employees and improve the efficiency of service enterprises.

  • Predictors of Emotional Adjustment following Traumatic Injury: Personal, Social, and Material Resources

  • Matthew J. Cordova, Robyn Walser, Janet Neff, Josef I. Ruzek
  • Journal:
    Prehospital and Disaster Medicine / Volume 20 / Issue 1 / February 2005
    Published online by Cambridge University Press:
    28 June 2012, pp. 7-13
    Print publication:
    February 2005
  • Introduction:

    The identification of factors influencing emotional adjustment after injury may elucidate the design of assessment and treatment procedures in emergency medicine settings and suggest targets for early intervention to prevent the later development of psychological impairment. Personal, social, and material resources may be influential factors and require further evaluation.

    Hypotheses:

    Greater experiential avoidance, social constraints on discussing the trauma experience, and loss of material resources would be associated with more of the symptoms of posttraumatic stress and depression following traumatic injury.

    Methods:

    Participants (n = 47) at a mean of 7.4 months post-injury, completed a telephone interview assessment, including evaluation of sociodemographic characteristics, conservation of resources, social constraints, acceptance and commitment, and symptoms of post-traumatic stress disorder (PTSD) and depression. Hypotheses were tested using multivariate regression analyses.

    Results:

    Only greater social constraints were uniquely predictive of greater PTSD symptomatology. Higher levels of experiential avoidance, social constraints, and loss of material resources all were associated with greater levels of depression.

    Conclusion:

    Assessment of personal coping style, receptivity of social network, and loss of potential material resources following traumatic injury may facilitate identification of individuals at-risk for poorer post-injury adaptation. Psychosocial interventions targeting such individuals may be promising.