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1 results

  • Chapter 10 - Administratively Aligned: A Blueprint for a More Supportive and Holistic Learning Experience

  • Scott A. Bass, American University, Washington DC
  • Book:
    Administratively Adrift
    Published online:
    02 June 2022
    Print publication:
    09 June 2022, pp 223-258

  • Summary

    A plan to create student-centered universities on American campuses has three broad categories: transform the undergraduate experience; redesign administrative policies and practices; change university culture. Examples of specific steps include fostering peer, advisor, and mentor relationships for students at the earliest stages of their academic careers; ensuring physical and mental health support; creating a welcoming multicultural organization; a case management approach with timely information to assist with early intervention. Among other innovations: a university experience officer to oversee greater alignment across loosely coupled administrative divisions and an ombudsperson to resolve specific issues. These and the other suggested steps will require an increased initial investment but should result in longer-term savings by avoiding many expensive consequences of the current fragmented system. The book concludes that American democracy itself, as well as other societal challenges, are increasingly in need of a more effective university role in creating an educated citizenry.