Excess claims lead to an unsatisfactory behavior of standard linear credibility estimators. We suggest in this paper to use robust methods in order to obtain better estimators. Our first proposal is the linear credibility estimator with the claims replaced by a robust M-estimator of scale calculed from the claims. This corresponds to a truncation of the claims with a truncation point depending on the data and different for each contract. We discuss the properties of the robust M-estimator and present several examples. In order to improve the performance for a very small number of years, we propose a second estimator, which incorporates information from other claims into the M-estimator.

We consider exponential smoothing Yn = αXn + (1 − α)Yn−1, 0 < α < 1, in experience rating. Here the premium Yn is determined by the policy's own claims history (Xn). In order to uniformize the fluctuation of premiums, it is appropriate to use a bigger α for the big policies than for the small ones. When the size of the policy changes with time, a need arises to change α correspondingly. It has recently been shown that changing based on the size of the premiums Yn may lead to too low a tariff level. This result is presented here and illustrated by means of simulation. Further, some general results are given how the changing can be made without a decline in the tariff level. The results are applied to a tariff system in which the linking of the smoothing parameter to the size of the policy is particularly motivated.