This paper studies the subexponential properties of the stationary workload, actual waiting time and sojourn time distributions in work-conserving single-server queues when the equilibrium residual service time distribution is subexponential. This kind of problem has been previously investigated in various queueing and insurance risk settings. For example, it has been shown that, when the queue has a Markovian arrival stream (MAS) input governed by a finite-state Markov chain, it has such subexponential properties. However, though MASs can approximate any stationary marked point process, it is known that the corresponding subexponential results fail in the general stationary framework. In this paper, we consider the model with a general stationary input and show the subexponential properties under some additional assumptions. Our assumptions are so general that the MAS governed by a finite-state Markov chain inherently possesses them. The approach used here is the Palm-martingale calculus, that is, the connection between the notion of Palm probability and that of stochastic intensity. The proof is essentially an extension of the M/GI/1 case to cover ‘Poisson-like’ arrival processes such as Markovian ones, where the stochastic intensity is admitted.

It is well known that a simple closed-form formula exists for the stationary distribution of the workload in M/GI/1 queues. In this paper, we extend this to the general stationary framework. Namely, we consider a work-conserving single-server queueing system, where the sequence of customers’ arrival epochs and their service times is described as a general stationary marked point process, and we derive a closed-form formula for the stationary workload distribution. The key to our proof is two-fold: one is the Palm-martingale calculus, that is, the connection between the notion of Palm probability and that of stochastic intensity. The other is the preemptive-resume last-come, first-served discipline.

Using Palm-martingale calculus, we derive the workload characteristic function and queue length moment generating function for the BMAP/GI/1 queue with server vacations. In the queueing system under study, the server may start a vacation at the completion of a service or at the arrival of a customer finding an empty system. In the latter case we will talk of a server set-up time. The distribution of a set-up time or of a vacation period after a departure leaving a non-empty system behind is conditionally independent of the queue length and workload. Furthermore, the distribution of the server set-up times may be different from the distribution of vacations at service completion times. The results are particularized to the M/GI/1 queue and to the BMAP/GI/1 queue (without vacations).