In this paper we consider the problem of routing customers to identical servers, each with its own infinite-capacity queue. Under the assumptions that (i) the service times form a sequence of independent and identically distributed random variables with increasing failure rate distribution and (ii) state information is not available, we establish that the round-robin policy minimizes, in the sense of a separable increasing convex ordering, the customer response times and the numbers of customers in the queues.

We consider the problem of routing jobs to parallel queues with identical exponential servers and unequal finite buffer capacities. Service rates are state-dependent and non-decreasing with respect to queue lengths. We establish the extremal properties of the shortest non-full queue (SNQ) and the longest non-full queue (LNQ) policies, in systems with concave/convex service rates. Our analysis is based on the weak majorization of joint queue lengths which leads to stochastic orderings of critical performance indices. Moreover, we solve the buffer allocation problem, i.e. the problem of how to distribute a number of buffers among the queues. The two optimal allocation schemes are also ‘extreme', in the sense of capacity balancing. Some extensions are also discussed.