We discuss weak convergence of the number of busy servers in a G/G/∞ queue in the J1-topology on the Skorokhod space. We prove two functional limit theorems with random and nonrandom centering, thereby solving two open problems stated in Mikosch and Resnick (2006). A new integral representation for the limit Gaussian process is given.

In this paper we investigate the number and maximum severity of the ruin excursion of the insurance portfolio reserve process in the Cramér–Lundberg model with and without tax payments. We also provide a relation of the Cramér–Lundberg risk model with the G/G/∞ queue and use it to derive some explicit ruin probability formulae. Finally, the renewal risk model with tax is considered, and an asymptotic identity is derived that in some sense extends the tax identity of the Cramér– Lundberg risk model.

A new queueing system called G/G/{p} is introduced and studied. In this queue, unlike standard queues, the customers after being served are allowed to become servers themselves. More precisely, at the completion of his service each customer is assumed to become a server with probability p or leave the system with probability 1 – p, independent of everything else. We make some comparisons about the waiting times and queue sizes among different queueing systems. We also study the joint distribution of the queue size, the number of servers and the number of departures at time t for exact and asymptotic behavior for large t.