Does local democracy induce better service to citizens? While elected officials can be punished at the ballot box if they fail to address citizens’ needs, appointed bureaucrats may have policy knowledge that enables them to better serve citizens. Employing a multimethod design, this paper uses variation in local political institutions in Taiwan to assess the relative merits of direct election and bureaucratic appointment for local government responsiveness. While democratic institutions are often thought to induce responsiveness, I find that in Taiwan, with its historically strong bureaucracy and relatively new democratic institutions, the picture is somewhat more complicated. Elected and appointed officials face different incentives that motivate the latter to respond more quickly and effectively to online requests for help.

China's urbanization has revitalized grassroots governance under which millions of villagers have become increasingly keen to participate in grassroots elections and influence decision making in their village affairs. To maintain its political legitimacy over a rapidly transforming society, the authoritarian party-state has progressively promoted open, competitive grassroots elections in response to the increasing demand by villagers for more public participation. Based on in-depth field research in urbanizing villages in southern China, this article provides an empirical analysis of how the local state has adopted different interventionist strategies in elections to support villagers’ active participation while sustaining its direct leadership over daily village governance. Our findings explain why the recent development of open and transparent grassroots elections is reinforcing the ruling capacity of the socialist state rather than enhancing self-governance and grassroots democracy, although villagers now have more opportunities to defend their economic and social rights through elections.