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UNDERSTANDING USERS AND PRODUCTS IN PRODUCT DEVELOPMENT: THE APPLICATION OF PRODUCT USAGE INFORMATION AND ITS CHALLENGES

Published online by Cambridge University Press:  27 July 2021

Quan Deng ,
Stefan Wellsandt ,
Karl Hribernik  and
Klaus-Dieter Thoben
Quan Deng*
Affiliation:
BIBA – Bremer Institut für Produktion und Logistik GmbH
Stefan Wellsandt
Affiliation:
BIBA – Bremer Institut für Produktion und Logistik GmbH
Karl Hribernik
Affiliation:
BIBA – Bremer Institut für Produktion und Logistik GmbH
Klaus-Dieter Thoben
Affiliation:
Faculty of Production Engineering, University of Bremen
*
Deng, Quan, BIBA – Bremer Institut für Produktion und Logistik GmbH, IKAP, Germany, [email protected]

Abstract

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The need to understand users and products is one of the cores for product success. There are many ways to reach this understanding,such as,interviews and consumer cocreation. This study put a focus on the application of product usage information (PUI). Although amount of product-related information is available in the middle of a product's life, producers have not realized the full potential of these data in product development. The academic literature describes various use cases that outline how PUI supports this kind of understanding, and eventually benefits product development. Each of them provides fragmented information from certain perspectives. This diversity and the lack of systematic overview facilitates a fragmentation in the research of PUI usage in product development. To have an initial and unified overview of PUI's value on the understanding of users and products, this paper conducted a combination of systematic and descriptive review to form a sample with 12 papers. The result indicates that PUI increases producer's understanding about the product, its users and the context of usage. However, producers need to address several challenges if they want to apply PUI in product development successfully.

Keywords

Product Lifecycle Management (PLM)Case studyDesign informaticsProduct Usage InformationProduct Improvement
Type
Article
Information
Proceedings of the Design Society , Volume 1: ICED21 , August 2021 , pp. 3299 - 3308
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
The Author(s), 2021. Published by Cambridge University Press

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