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Inquiry and Analysis of Challenges in the Development of Smart Product-Service Systems

Published online by Cambridge University Press:  26 May 2022

Y. Paliyenko ,
G.-J. Tüzün ,
D. Roth  and
M. Kreimeyer
Y. Paliyenko*
Affiliation:
University of Stuttgart, Germany
G.-J. Tüzün
Affiliation:
University of Stuttgart, Germany
D. Roth
Affiliation:
University of Stuttgart, Germany
M. Kreimeyer
Affiliation:
University of Stuttgart, Germany
*
[email protected]

Abstract

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In a smart product-service system (smart PSS), non-tangible services are bundled with tangible products as well as options for information and communication technologies. Enterprises offer smart PSS in order to provide added value for customers and deal with increasing competitive pressure. However, the development of these complex systems also presents enterprises, especially SMEs, with challenges. In order to identify the challenges in the development of smart PSS and requests for corresponding support, a multi-method study was conducted with eighteen participants from German SMEs.

Keywords

design processproduct-service systems (PSS)smart products engineeringsmart servicechallenges
Type
Article
Information
Proceedings of the Design Society , Volume 2: DESIGN2022 , May 2022 , pp. 1935 - 1944
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
The Author(s), 2022.

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