As we interact online we are creating new kinds of knowledge and community. How are these communities formed? How do we know whether to trust them as sources of information? In other words, Should we believe Wikipedia? This book explores what community is, what knowledge is, how the internet facilitates new kinds of community, and how knowledge is shaped through online collaboration and conversation. Along the way the author tackles issues such as how we represent ourselves online and how this shapes how we interact, why there is so much bad behavior online and what we can do about it. And the most important question of all: What can we as internet users and designers do to help the internet to bring out the best in us all?

'This book reminds us of conversations we’re not having about online life - with family, friends, with our political representatives - because we don’t know where to start. The Internet seems so opaque, that we don’t know to get traction on our concern that it no longer serves our human needs. This welcome volume suggests entry points for designers and users - to start those necessary conversations about how to make online life serve our emotional and social purposes. Both scholarly and down-to-earth, filled with compelling examples, it is a textbook for classrooms, dinnertables, and policy discussions.'

Sherry Turkle - MIT,  Author of The Empathy Diaries, Reclaiming Conversation, Alone Together, and Life on the Screen

'Should you believe Wikipedia? is an extremely useful book about the positive aspects of life online: supportive online communities, social construction of knowledge, online collaboration, the ways online communities can create and harvest social capital, how to safely and productively use Wikipedia, and more. With so much news and speculation about what is wrong about life online, this book from an OG participant and academic expert is a welcome and well-documented argument for all the good things life online can do. I would give it to every high school graduate.'

Howard Rheingold - Author of Net Smart and The Virtual Community

'Simply brilliant! Bruckman brings together abstract, sociological and psychological perspectives to articulate a science of online community design. Should You Believe Wikipedia? combines practical skills and theoretical understanding to implement and evaluate the social platforms of the future. This work sets the bar for what students of human-computer interaction need to understand and do to address the societal challenges brought by the ubiquity of online interactions.'

Keith N. Hampton - Department of Media and Information, Michigan State University

'From its birth, Amy Bruckman has understood and explained the Net. This book, both practical and theoretical, offers the most mature account that we have of how community online gets made and corrupted. At a moment when the hope of the Internet has faded for so many, this clear and powerful work gives us at least a path back, and a reason to pursue it.'

Lawrence Lessig - Harvard Law School

‘Ultimately, the effect of reading Should You Believe Wikipedia? is like spending time with the smartest person you know. Bruckman is an excellent guide, and weaves together concepts from diverse sources into a coherent whole … In this excellent volume, Bruckman provides the background, philosophical tools, and encouragement to allow us to work towards a better world, and that is a gift in itself.’

Andrew D. Miller Source: Computer Supported Cooperative Work

‘Educators interested in developing inclusive, socially just online learning experiences that are also informed by Internet culture and social institutions would not go wrong with Should You Believe Wikipedia? Online Communities and The Construction of Knowledge … as a place to start.’

Naomi Barnes Source: Postdigital Science and Education

‘… the book is well organized and well sourced, showing how immersed Bruckman is in her research about knowledge construction online … Highly recommended.’

S. Marks Source: Choice

‘Bruckman’s book is a useful place to start for any educator looking to better understand how cultural and social aspects of the Internet affect how knowledge moves, is stifled, amplified, misinterpreted, and developed in online space.’

Naomi Barnes Source: Postdigital Science and Education

‘… Amy Bruckman essentially brings together her thinking on the potential in social creation of knowledge, pitfalls to watch out for, ways to invent through online resources, and developers’ responsibilities … [It] will enlighten general readers who have seen none of the dozens of books and articles recently published on peer communities.’

Avon J. Murphy Source: Society for Technical Communication

‘If I was to tweet one word to describe this book it would be intelligent. Much of what the author says we sort-of know but it’s really good to get it written down clearly in one place. COVID misinformation and the Jan 6 insurrection make the issues raised more relevant.'

William Gasarch Source: SIGACT News