Book contents
- Value and Quality Innovations in Acute and Emergency Care
- Value and Quality Innovations in Acute and Emergency Care
- Copyright page
- Dedication
- Contents
- Contributors
- Foreword: Delivery System Reform – License to Innovate
- Preface
- Chapter 1 Fifty Years of Transformation of Acute and Emergency Care
- Chapter 2 Fragmentation in Acute and Emergency Care
- Chapter 3 Measuring and Improving Quality of Care
- Chapter 4 Alternative Payment Models in Acute, Episodic Care
- Chapter 5 Improving Timeliness and Access of Acute and Emergency Care
- Chapter 6 Bringing the Patient Voice into Emergency Care
- Case 1 Expanding the Role of Observation Care
- Case 2 An Innovative Strategy to Streamline Care for Behavioral Health in the Emergency Department
- Case 3 The Geriatric Emergency Department
- Case 4 How the United Kingdom Responded to the 4-Hour Rule
- Case 5 High-Cost Users
- Case 6 Emergency Care in an Integrated Healthcare Delivery System
- Case 7 Urgent Care Centers
- Case 8 The “No-Wait” Emergency Department
- Case 9 Transforming Care Delivery through Telemedicine
- Case 10 Coordinating Emergency Care through Telemedicine
- Case 11 Bringing Diagnostic Testing to the Bedside
- Case 12 Regionalization of Care
- Case 13 Clinical Decision Support Tools
- Case 14 Automated Patient Follow-Up Program
- Case 15 Using Data on Patient Experience to Improve Clinical Care
- Case 16 Community Paramedicine
- Case 17 Initiating Palliative Care in the Emergency Department
- Case 18 Streamlining Patient Flow in the Emergency Department with Discrete Event Simulation
- Case 19 Using Emergency Department Community Health Workers as a Bridge to Ongoing Care for Frequent ED Users
- Case 20 Big Data
- Index
- References
Case 15 - Using Data on Patient Experience to Improve Clinical Care
Published online by Cambridge University Press: 04 July 2017
Book contents
- Value and Quality Innovations in Acute and Emergency Care
- Value and Quality Innovations in Acute and Emergency Care
- Copyright page
- Dedication
- Contents
- Contributors
- Foreword: Delivery System Reform – License to Innovate
- Preface
- Chapter 1 Fifty Years of Transformation of Acute and Emergency Care
- Chapter 2 Fragmentation in Acute and Emergency Care
- Chapter 3 Measuring and Improving Quality of Care
- Chapter 4 Alternative Payment Models in Acute, Episodic Care
- Chapter 5 Improving Timeliness and Access of Acute and Emergency Care
- Chapter 6 Bringing the Patient Voice into Emergency Care
- Case 1 Expanding the Role of Observation Care
- Case 2 An Innovative Strategy to Streamline Care for Behavioral Health in the Emergency Department
- Case 3 The Geriatric Emergency Department
- Case 4 How the United Kingdom Responded to the 4-Hour Rule
- Case 5 High-Cost Users
- Case 6 Emergency Care in an Integrated Healthcare Delivery System
- Case 7 Urgent Care Centers
- Case 8 The “No-Wait” Emergency Department
- Case 9 Transforming Care Delivery through Telemedicine
- Case 10 Coordinating Emergency Care through Telemedicine
- Case 11 Bringing Diagnostic Testing to the Bedside
- Case 12 Regionalization of Care
- Case 13 Clinical Decision Support Tools
- Case 14 Automated Patient Follow-Up Program
- Case 15 Using Data on Patient Experience to Improve Clinical Care
- Case 16 Community Paramedicine
- Case 17 Initiating Palliative Care in the Emergency Department
- Case 18 Streamlining Patient Flow in the Emergency Department with Discrete Event Simulation
- Case 19 Using Emergency Department Community Health Workers as a Bridge to Ongoing Care for Frequent ED Users
- Case 20 Big Data
- Index
- References
Summary
A summary is not available for this content so a preview has been provided. Please use the Get access link above for information on how to access this content.
- Type
- Chapter
- Information
- Value and Quality Innovations in Acute and Emergency Care , pp. 178 - 185Publisher: Cambridge University PressPrint publication year: 2017
References
Manary, MP, Boulding, W, Staelin, R, Glickman, SW. The patient experience and health outcomes. The New England Journal of Medicine. 2013 Jan 17;368(3):201–203.CrossRefGoogle ScholarPubMed
Glickman, SW, Schulman, KA. The mis-measure of physician performance. American Journal of Managed Care. 2013 Oct;19(10):782–785.Google ScholarPubMed
The Patient Protection and Affordable Care Act (Pub. L. 111–148). 2010. Section 10331(a). See also www.ajmc.com/journals/issue/2013/2013-1-vol19-n10/the-mis-measure-of-physician-performance/P-2#sthash.5hQaiUsr.dpufGoogle Scholar
Surveys and tools to advance patient care: about CAHPS. Available at http://cahps.ahrq.gov/about.htm.Google Scholar
Hospital care quality information from the consumer perspective. Available at www.hcahpsonline.org.Google Scholar
Emergency Department Patient Experiences with Care (EDPEC) Survey. Available at www.cms.gov/Research-Statistics-Data-and-Systems/Research/CAHPS/ed.html.Google Scholar
Boulding, W, Glickman, SW, Manary, MP, Schulman, KA, Staelin, R. Relationship between patient satisfaction with inpatient care and hospital readmission within 30 days. American Journal of Managed Care. 2011;17:41–48.Google ScholarPubMed
Glickman, SW, Boulding, W, Manary, M, et al. Patient satisfaction and its relationship with clinical quality and inpatient mortality in acute myocardial infarction. Circulation: Cardiovascular Quality and Outcomes. 2010;3:188–195.Google ScholarPubMed
Total Quality Management. The Evolution of Benchmarking: The Xerox Case. September 16, 2009.Google Scholar
Culig, MH, Kunkle, RF, Frndak, DC, Grunden, N, Maher, TD Jr, Magovern, GJ Jr. Improving patient care in cardiac surgery using Toyota production system based methodology. The Annals of Thoracic Surgery. 2011;91:394–399.CrossRefGoogle ScholarPubMed
Institute of Medicine of the National Academies. Best Care at Lower Cost: The Path to Continuously Learning Health Care in America. Washington, DC: National Academies Press, 2012.Google Scholar