The questions which follow were used as a broad structure for the interviews with each of our ‘KM Chefs'.

Orientation

Describe your working environment — what would I see if I was sitting at your desk? (books, views, awards, certificates, artefacts)

Please explain the background to your KM programme:

Overall aims.

Specific goals and objectives?

Who would know about these?

(Were they documented?)

Position in the organisation. Branding. Team resources.

What leadership support have you had? Has this been continuous or sporadic?

Culture of the organisation. Barriers, behaviours, positives to build upon?

Execution

What was the starting point? The business need/pain-point/ imperative?

How did you go about meeting the challenge — tell your story as it happened.

What did your plan look like, and how did it change? (Did you have to do any course corrections? Why?)

What KM-related roles and competencies are necessary for your approach?

How do you measure your success?

What's next? Do you have a continuous improvement approach?

How would you improve what you are currently doing?

What aspects of your approach to KM are documented? (policy, tools, procedures?)

How do you define and describe your programme to others in your organisation? Do you have a strapline?

Do you have a picture or visualisation you use when describing the programme?

Is there anything you could share with us?

Reflection

On reflection, what was the biggest challenge you faced?

Where did you get lucky?

What are you most proud of?

What's the nicest thing anyone ever said about your programme?

Biggest risk?

What advice would you give to someone facing a similar challenge?

What skills or behaviours would they need in order to repeat your success?