Book contents
- Frontmatter
- Contents
- List of figures and tables
- Acknowledgements
- Notes on contributors
- Foreword
- one Introduction: managing the ‘unmanageable consumer’
- two The consumer and New Labour: the consumer as king?
- three Narratives of public service delivery in the UK: comparing central and local government
- four Understanding the ‘differentiated consumer’ in public services
- five Differentiating consumers in professional services: information, empowerment and the emergence of the fragmented consumer
- six The healthcare consumer
- seven The consumer in education
- eight The consumer and social housing
- nine The people’s police? Citizens, consumers and communities
- ten The consumer in social care
- eleven Differentiated consumers? A differentiated view from a service user perspective
- twelve Authoritative consumers or experts by experience? User groups in health and social care
- thirteen The public service consumer as member
- fourteen Conclusion: the consumer in public services
- Index
Acknowledgements
Published online by Cambridge University Press: 22 January 2022
Book contents
- Frontmatter
- Contents
- List of figures and tables
- Acknowledgements
- Notes on contributors
- Foreword
- one Introduction: managing the ‘unmanageable consumer’
- two The consumer and New Labour: the consumer as king?
- three Narratives of public service delivery in the UK: comparing central and local government
- four Understanding the ‘differentiated consumer’ in public services
- five Differentiating consumers in professional services: information, empowerment and the emergence of the fragmented consumer
- six The healthcare consumer
- seven The consumer in education
- eight The consumer and social housing
- nine The people’s police? Citizens, consumers and communities
- ten The consumer in social care
- eleven Differentiated consumers? A differentiated view from a service user perspective
- twelve Authoritative consumers or experts by experience? User groups in health and social care
- thirteen The public service consumer as member
- fourteen Conclusion: the consumer in public services
- Index
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- The Consumer in Public ServicesChoice, Values and Difference, pp. viPublisher: Bristol University PressPrint publication year: 2009