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Robert Greenleaf, in his classic book Servant Leadership, makes the argument that in earlier eras it was possible to make a difference in society as an individual. He writes, “Whereas, until recently, caring was largely person to person, now most of it is mediated through institutions—often large, complex, powerful, impersonal, not always competent, sometimes corrupt [institutions]. If a better society is to be built, one that is more just and more loving, one that provides greater creative opportunity for its people, then the most open course is to raise both the capacity to serve and the very performance as servant of existing major institutions by new regenerative forces operating within them.” He goes on to make the case that “trustees” have a key role in creating and maintaining what he calls “servant institutions.”
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